Be Yourself – Be an Inspiration to Your Team – Be LeonardoWe have a fantastic opportunity for a Brand Standards Executive to join the team at Leonardo Hotels.As a Brand Standards Executive a dynamic role supporting the Director of Brand Standards & Operational Excellence with ensuring that appropriate operational brand standards are identified and agreed, regular reviewed and updated communicated in the business as appropriate and consistently delivered across the Royal, NYX and Limited Edition brands. Experience in hospitality and especially 4* segment is essential, 5* segment preferable and a flexible attitude is required to meet the needs of a growing business.Key responsibilities of the Brand Standards Executive:Setting up new mystery visits.Review mystery visit questionnaire and deal with queries where necessary from the various hotels.Ensure AA standards reflected in the mystery auditsMonitor the consistency of guest experiences in line with brand promises.Identify trends from the mystery audits and create action plans to address any non-compliance issues, ensuring swift rectification.Assist in developing and update training materials to reflect the latest brand standards and policies.Preparing reports for senior management summarizing performance, mystery visit results and areas for improvement.Monitor competitor activities and suggest innovative ideas to maintain a competitive edge.Competitor checks to ensure pricing and F&B offering is in line with the competition.Assist in developing and implement procedures, guidelines and checklists to ensure consistency in service delivery and operational processes.Assisting the Director of Brand Standards and Operational Excellence in reviewing, amending and creating SOP’s for the various hotel brands.Menu engineering, beverage costings, menu development; ensure menus are in line with beverage contracting, printing.Ordering of new menus and collateral where required.The above is not exhaustive and you will be required to perform any other duties as requiredAs this role is a new role for the Company it is expected it will evolve over time, so particular flexibility is required regarding the role responsibilitiesOur ideal Brand Standards Executive will have:Have worked in a similar role within the hospitality industry.Background in hospitality operations.Proactive and self-motivated individual with a passion for continuous learning andstaying updated on industry trends, best practices, and emerging trends in brands andguest experiences.Experienced in working with multiple stakeholders.An energetic approach mind, with a clear vision for the success of the activityStrong communication skills to successfully engage stakeholders across the businessStrong knowledge of hospitality operations and luxury service expectations.Keen eye for detail and a strong sense of aesthetics.Proficiency in MS OfficeBusiness acumenAnalytical and problem-solving skills with a proactive approach to improvement.Being flexible to adapt to where support is neededBeing able to travel to other properties or locations when requiredStrong self-motivation to work remote and manage own timeSome of the perks you could enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of! Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops Meals on dutyTalent referral scheme: earn yourself a bonus for recommending a friend to join usWe love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing SupportOngoing job-related training programmes with clear paths for progression Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team. Our Story Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!