Key Responsibilities The Care Coordinator responsibilities include but are not limited to the following: Providing Healthcare services work independently, without day to day supervision, to assess, diagnose, triage, and manage patients, taking responsibility for prioritising and managing a caseload of the PCNs Registered Patients. receive patients who self-refer (where systems permit) or from a clinical professional within the PCN, and where required refer to other health professionals within the PCN. work as part of a multi-disciplinary team in a patient facing role, using their expert knowledge of movement and function issues, to create stronger links for wider services through clinical leadership, teaching and evaluation develop integrated and tailored care programmes in partnership with patients, providing a range of first line treatment options including self-management, referral to rehabilitation focussed services and social prescribing make use of their full scope of practice, developing skills relating to independent prescribing, injection therapy and investigation to make professional judgements and decisions in unpredictable situations, including when provided with incomplete or contradictory information. You will take responsibility for making and justifying these decisions. manage complex interactions, including working with patients with psychosocial and mental health needs, referring onwards as required and including social prescribing when appropriate. communicate effectively with patients, and their carers where applicable, complex and sensitive information regarding diagnoses, pathology, prognosis and treatment choices supporting personalised care. implement all aspects of effective clinical governance for own practice, including undertaking regular audit and evaluation, supervision and training. develop integrated and tailored care programmes in partnership with patients through: effective shared decision-making with a range of first line management options (appropriate for a patients level of activation) assessing levels of Patient Activation to support a patients own level of knowledge, skills and confidence to self-manage their conditions, ensuring they are able to evaluate and improve the effectiveness of self-management interventions, particularly for those at low levels of activation. agreeing with patients appropriate support for self-management through referral to rehabilitation focussed services and wider social prescribing as appropriate; and designing and implementing plans that facilitate behavioural change, optimise patients physical activity and mobility, support fulfilment of personal goals and independence, and reduce the need for pharmacological interventions request and progress investigations (such as x-rays and blood tests) and referrals to facilitate the diagnosis and choice of treatment regime including, considering the limitations of these investigations, interpret and act on results and feedback to aid patients diagnoses and management plans and be accountable for decisions and actions via Health and Care Professions Council (HCPC) registration, supported by a professional culture of peer networking/review and engagement in evidence-based practice Education, Learning & Development It is the responsibility of the employee to comply with all organisational and statutory requirements (e.g. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance). Engage in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback. Participate in teaching and training of medical, nursing, and other practice staff. Support practice staff and respond to requests for advice and assistance. Complete all mandatory and statutory training required by the role. Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met. Undertakes additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment. Understand and demonstrates the characteristics of a role model to members in the team or service. Demonstrate an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice. Quality Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will: Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement Alert other team members to concerns about risk, quality, and safety Participate in investigation of incidents and events as required Identify, apply, and disseminate research findings relating to own practice Collect data for audit purposes and use clinical audit to monitor quality in the service Contribute to the effectiveness of the team by reflecting on own and team activities and make suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload, and resources Meet timescales/deadlines for audits and written returns to ensure that the service meets quality standards and receives the designated funding Confidentiality In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Networks or the practices as a business organisation. All information is to be regarded as strictly confidential and the postholder should: Maintain confidentiality of any information concerning patients in accordance with current policy on information governance. Demonstrate respect for privacy and confidentiality in all interactions with patients and the public. Data Protection If you are required to obtain, process and/or use information held electronically you should do 'it in a fair and lawful way. You should hold data only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose. Data must only be disclosed to authorised persons or organisations as instructed. Breaches of confidence in relation to data will result in disciplinary action which may involve dismissal. You must not at any time use the personal data held by the organisation for any purpose other than practice business and this must not be disclosed to a third party. If you are in any doubt regarding your responsibilities under the Data Protection Act 2018 you must contact your line manager or appropriate senior lead at the time. Safeguarding The postholder has a duty to safeguard and promote the welfare of vulnerable adults and children. When adults or children and/or their carers use primary care services, it is essential that all adult and child protection concerns are both recognised and acted on appropriately. The postholder has a responsibility to ensure they are familiar with and follow local policies in relation to safeguarding vulnerable adults and that they follow the local child protection procedures and any supplementary guidance. The postholder has a responsibility to support appropriate investigations either internally or externally. To ensure the postholder is equipped to carry out their duties effectively, they must also attend vulnerable adult and child protection training and updates at the competency level appropriate to the work they do and in accordance with the local vulnerable adult and child protection training guidance. Health & Safety Assist in promoting and maintaining your own and others health, safety and security as defined in the relevant Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Adhere to the guidance within the Lone Workers policy, when making home visits Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Comply with policies for infection control and hand hygiene to reduce the spread of healthcare-associated infections. For clinical staff with direct patient contact, this will include compliance with clinical procedures and protocols, including uniform and dress code, the use of personal protective equipment policy, safe procedures for using aseptic techniques, and safe disposal of sharps. Job Description This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post holder. The post holder may also be required to carry out other work appropriate to the grade of the post.