Job Summary
We are looking for a Area Mobile Cleaner in Manchester. You will be cleaning communal areas in residential properties, providing high quality cleaning services to our clients while maintaining a professional and courteous demeanour and adhering to all health and safety regulations. position is designed for a proactive and customer-focused individual who will be responsible for providing exceptional service to our clients in the Manchester area. This role involves engaging with customers, addressing their needs, and ensuring a seamless experience while promoting our services. The ideal candidate will possess strong communication skills and a keen ability to analyse customer requirements.
Duties
Cleaning Communal areas
Excellent attention to detail.
Communicate effectively with clients, both verbally and in writing, to provide information and resolve any issues.
Analyse customer feedback and data to improve service delivery and enhance customer satisfaction.
Maintain a high standard of phone etiquette when handling inbound and outbound calls.
Collaborate with team members to ensure a cohesive approach to customer service.
Skills
Proficiency in English is essential; bilingual or multilingual abilities,
Strong phone etiquette skills to foster positive interactions with customers.
Excellent communication skills, both verbal and written, enabling effective engagement with diverse clientele.
Ability to analyse data and feedback for continuous improvement in service quality.
Experience in data entry with attention to detail for maintaining accurate records.
A proactive approach to upselling services based on customer needs and preferences.
This role is ideal for individuals who thrive in a dynamic environment and are eager to work independently and as part of a team in the Manchester area. For more information please contact Colin Sackfield on 07458008827 (Working hours are Monday to Friday 0800-1600)
Job Types: Full-time, Permanent
Pay: £12.00 per hour
Expected hours: 37.5 per week
Schedule:
Monday to Friday
Experience:
Mobile Cleaning: 2 years (preferred)
Licence/Certification:
Driving Licence (required)