Description Are you passionate about delivering exceptional customer experiences? Our client, a dynamic and fast-paced organisation, is seeking a sales administrator to join their team Based in Horsforth, Leeds. This is an exciting opportunity to work in a collaborative environment where your skills in customer care, problem-solving, and order management will make a real impact. The Role: As a sales administrator, you will play a vital role in ensuring customer satisfaction, driving revenue growth, and maintaining operational excellence. This position requires attention to detail, a proactive approach, and the ability to work cross-functionally with other teams. Key Responsibilities: Process customer orders efficiently using SAGE, ensuring accuracy and promptness. Communicate effectively with customers regarding order status, delivery updates, and potential delays. Identify opportunities for upselling and cross-selling to enhance order value. Collaborate with internal departments to resolve issues and reduce TPS challenges. Manage customer returns, demos, special orders, and service-related requests. Address and resolve customer complaints or enquiries promptly, ensuring a positive outcome. Provide expert product advice and support materials as needed. Maintain detailed records of customer interactions and enquiries, ensuring follow-ups are completed or passed to the relevant Business Development Manager (BDM). Uphold brand integrity by delivering on promises and protecting company margins. Requirements What We’re Looking For: Strong customer service skills with a commitment to delivering WOW experiences. A proactive and organised individual who thrives in a fast-paced environment. Proficiency in SAGE or similar order processing systems. Excellent communication skills and the ability to resolve issues effectively. Team player with a strong sense of loyalty, honesty, and reliability. Attention to detail and a drive to maintain high Net Promoter Scores (NPS). Previous experience in customer service, sales support, or administration is highly desirable. Benefits £30,000 Free breakfast (Mon-Fri), Birthday off Family-owned company culture that cares about you and the customers. Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised. Career Growth: Grow in a business that provides both internal and external training to help you develop and progress