Job summary Are you looking for an administrative based role in the centre of Norwich? Our friendly, fast-paced team have an exciting opportunity for a Management Support administrator to join the existing team Our Child Family and Young Persons Service is based at 80 St Stephen's Road, in the centre of Norwich and is on all the main public transportroutes, with public car parks nearby too. This is a permanent position and we're looking for someone to work on a part-time basis. Our dedicated service supports young people between the ages of 14-25 and in this post you'll be providing admin support to the wider team inorder for them to be able to provide an efficient service to our service users.. Our service offers a welcoming and supportive environment andwhen you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use. If you're a proactive, organised administrator with a can-do attitude - we would love to hear from you Main duties of the job You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset. Training will be given, however previous administration experience is essential. You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality. Duties include but are not limited to: Minute taking Ordering Recruitment / Interview support Annual leave / sickness reporting Logging of supervisions / appraisals We can offer a welcoming, friendly and supportive environment that provides a responsive administration service to the wider team. About us At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life. Benefits Benefits included with this role are: NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more. Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. Date posted 06 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Gross per annum/pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 246-CEN6972679 Job locations 80 St Stephens Road Norwich NR1 3RE Job description Job responsibilities Please see attached job description and full person specification. For more information please contact us. Qualifications Essential criteria NVQ Level 3 Business Administration or equivalent or willing to work towards Pitman/RSA III Typing / Word processing or equivalent experience Secretarial experience at intermediate level Desirable criteria Knowledge of Trust electronic record system Knowledge Essential criteria Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems. Desirable criteria Knowledge of NHS policy / procedures Other Essential criteria Able to work proactively, on own initiative with minimal supervision. Able to work as part of a team. Able to work flexibly to meet service needs. Able to work to strict deadlines and able to prioritise own workload Job description Job responsibilities Please see attached job description and full person specification. For more information please contact us. Qualifications Essential criteria NVQ Level 3 Business Administration or equivalent or willing to work towards Pitman/RSA III Typing / Word processing or equivalent experience Secretarial experience at intermediate level Desirable criteria Knowledge of Trust electronic record system Knowledge Essential criteria Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems. Desirable criteria Knowledge of NHS policy / procedures Other Essential criteria Able to work proactively, on own initiative with minimal supervision. Able to work as part of a team. Able to work flexibly to meet service needs. Able to work to strict deadlines and able to prioritise own workload Person Specification Qualifications Essential NVQ Level 3 Business Administration or equivalent or willing to work towards Secretarial experience at intermediate level Pitmans/RSA III Typing / Word Processing or equivalent experience Desirable Knowledge of patient recording system Knowledge Essential Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems Desirable Knowledge of NHS policy / procedures Establishing / reviewing administrative systems Other Essential Able to work proactively, on own initiative with minimal supervision Able to work as part of a team Able to work flexibly to meet service needs Able to work to strict deadlines and able to prioritise own workload Person Specification Qualifications Essential NVQ Level 3 Business Administration or equivalent or willing to work towards Secretarial experience at intermediate level Pitmans/RSA III Typing / Word Processing or equivalent experience Desirable Knowledge of patient recording system Knowledge Essential Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems Desirable Knowledge of NHS policy / procedures Establishing / reviewing administrative systems Other Essential Able to work proactively, on own initiative with minimal supervision Able to work as part of a team Able to work flexibly to meet service needs Able to work to strict deadlines and able to prioritise own workload Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk & Suffolk Foundation NHS Trust Address 80 St Stephens Road Norwich NR1 3RE Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)