As a Collections Officer/Credit Controller, you will ensure that collections and recoveries are received in a timely manner and to ensure the risks are mitigated.
Responsibilities
* Collection of the company’s arrears cases
* Corresponding by phone, email and letter to external customers and stakeholders
* Achieving set revenue targets and call quality objectives
* Negotiating settlements
* Handling each call promptly and in the correct manner, updating records accordingly
Qualifications
* Knowledge and experience of working in a collection’s role
* Excellent communication and customer service skills, confident telephone manner
* Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents and solicitors
* Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts
Seniority level
* Associate
Employment type
* Full-time
Job function
* General Business and Finance
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