Employer: Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type: NHS
Site: Southport Hospital
Town: Southport
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 10/03/2025 23:59
Interview date: 21/03/2025
Telecommunications Operator
NHS AfC: Band 2
Job overview
To provide an efficient front line telecommunications service for patients, business callers and staff to the Southport and Ormskirk Hospitals.
The communications operator will answer all calls in a polite and efficient manner and respond to all emergency calls in accordance with Trust and departmental procedures.
Main duties of the job
1. Answer all external and internal calls to the switchboard speedily, courteously and in an efficient manner.
2. Transfer callers quickly and accurately to their required destination.
3. Operate both the internal Ascom/RF and external paging systems.
4. Work effectively as part of the Facilities Management team.
5. Ensure effective communications within the team including handover at the beginning and end of shift.
Person specification
Knowledge & Experience
* Previous switchboard or call centre experience.
* NHS experience.
Qualifications
* GCSE level C (level 4-9) or equivalent in English and Maths.
* Basic Computer Skills.
* ECDL.
Skills
* Customer Care Skills.
* Good Telephone Skills.
* Ability to organise and prioritise.
* Adaptable/ use of initiative.
* Ability to instruct less qualified staff.
Other
* Varied shifts covering 24-hour period.
* Weekend and Bank Holiday (including Christmas Day) working.
* High level of concentration.
* Varied workload with varying demands.
* Responding to emergency situations calmly and as instructed.
* Office based.
* Lone working.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager.
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
* All employees have the right to request flexible working from day one of employment.
* There is no limit on the number of requests they can make.
* Employees have the right to make requests, have them considered, regardless of the reason.
The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action.
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