Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.
At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
We’re the creative force behind some of the world’s most talked-about campaigns. Whether we're partnering with DP World to craft powerful campaigns driving real climate action, redefining representation with Dove’s iconic Real Beauty campaign, breaking barriers in gaming through the inspiring Code My Crown initiative or teaming up with Hellman’s to deliver a game-changing mayo hack that even McDonald’s couldn’t resist. The work we create is designed to capture attention and get people talking. It’s not enough to be culturally relevant—our briefs demand that we change culture around us.
At the heart of our success is our culture. Our culture is what sets us apart from traditional ad agencies, and it’s why so many stay with us awhile. At Edelman, our most valuable resource is you – our people – with a diversity of backgrounds, ideas, and smarts (with heart). We support one another, and encourage each other, and we’re looking for individuals who want to contribute to our culture.
Job Purpose
Contribute to the smooth and efficient running of the office support service via the Edelman Helpdesk. Ensuring all support requests are dealt with efficiently and within agreed SLAs in a timely manner, liaising with Edelman’s IT and Office Support personnel. Provide outstanding 360-degree communication with customers (Edelman staff and visiting clients, etc.) to deliver the best possible levels of service.
Make sure that all employees are happy, content and fully supported in the office environment and with the procedures in place at Edelman.
Key Accountabilities
* Respond to support requests via email, phone and the Edelman Helpdesk, and ensure all requests are dealt with quickly and efficiently. Keep Helpdesk updated and close requests when they have been effectively completed in the shortest possible timescale and with the best levels of communication.
* Ensure maintenance work is completed to the highest levels of quality and finish.
* Provide training where it is the appropriate way to resolve a support issue.
* Assist with the support of the company’s mobile phones, maintaining accurate records.
* Liaise with supplier on copier/printer support and consumable orders.
* Administer security passes and ensure the access control system is fully functional and regularly backed up.
* Be a qualified First Aider and Fire Marshal and take a supervisory role in evacuations.
* Deal promptly with starters and leavers to ensure the experience is excellent and the office is always secure.
* Liaise with contract cleaners to ensure the office is maintained to a high standard.
* Ensure all areas are kept tidy and represent the Edelman image at all times, upholding the clear desk policy.
* Provide immediate A/V and conference set-up support, including meeting room setups and resets, liaising with Concierge, our cleaners and caterers.
* Maintain team storage across the agency.
* Support office moves and changes as required by the business.
* Liaise with building management and contractors (for example electricians, plumbers, access control, etc.)
* Oversee courier bookings including kit sent out for evaluation and coordinate any fulfillment requests as we support the teams across our business.
* Remove archives and merchandise to external storage where appropriate and keep adequate storage records.
* Assist with general office maintenance including painting, repairs and maintenance, lighting, sink and toilet unblocking, furniture reconfiguration, etc.
* Be professional, discreet, courteous and approachable at all times, with a 'can-do', customer-focused attitude and always follow-up to ensure lessons are learned and the service continually evolves and improves.
Experience
* Experience in supporting a busy office.
* Strong Microsoft Office skills.
Skills
* Reliable and punctual with a professional appearance and persona.
* Empathy, excellent customer service and communication skills with ‘can do’, helpful and approachable attitude.
* Flexible approach to time management and ability to be flexible when necessary.
* Practical, problem-solving approach to work.
* Willingness to learn new skills.
* Excellent time management skills.
Benefits
Our benefits and policies are designed to ensure our employees feel comfortable, inspired, and equipped to thrive and do their best work. We offer a wide range of benefits across health, family, community, finance, and time away including:
Competitive Annual Holiday plus an additional day's holiday for your birthday and 3 days over the festive season.
Flexible working- Hybrid working policy and 30 days' work from anywhere worldwide!
Financial Wellbeing- Pension plan, income protection, and life insurance at 4x annual salary.
Building a Family- Whether it is maternity leave, adoptive leave or shared parental leave, take up to five months on full company pay. We also celebrate the arrival of your child or wedding day by offering a company child & wedding gift. In addition, Edelman partners with Peppy, a specialist healthcare and wellbeing service that provides all employees with access to expert pregnancy and parenthood, menopause, and fertility support.
Health and Wellbeing– Access to Private Medical Insurance, Digital GP and wellbeing program, Cycle to Work Scheme, subsidised corporate gym membership, a Quit Smoking Scheme, Annual flu vaccinations and 24/7 access to trained professionals in relation to a range of issues, in absolute confidence.
Personal and Professional Development- Clear progression routes and continuous training/professional development via Edelman Learning Institute.
Community– Get to know your colleagues and unwind at our weekly staff get together. We also encourage everyone to take part in our Citizenship Activities where you can spend a day each year helping a charitable cause, paid for by us.
Edelman is a provider of equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law.
We are in relentless pursuit of an equitable, impactful, respectful, and culturally curious workplace that drives innovative thinking, cultivates diverse ideas, and promotes true collaboration among our employees and our partners. For further information visit: Diversity, Equity and Inclusion | Edelman
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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