About Our Client
The client is widely recognised within their field, with a global presence. The site is close to local amenities, has on-site parking and hybrid working is available with 2 days in the office and 3 from home.
Job Description
The Credit Controller will be responsible for:
Collections
* Develop and maintain effective working relationships with the sales organisation and customers to enhance collection efforts while ensuring repeat business.
* Reduce outside collection and bad debt expense.
* Chasing debts by phone/email.
* Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments.
* Maintain open communication with customer and field personnel to promote future business opportunities.
* Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers.
* Provide management accurate and timely reports on the status of collection activity.
* Maintain both physical and digital records to support collection activity, including collection notes, emails, customer responses, and follow-up activities.
* Document customer commitments for payment.
* Document and communicate customer disputed items or complaints.
* Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow.
* Query management: to be addressed with customer service/sales and solved promptly to keep customer's satisfaction and identify any root causes preventing re-occurrences.
* Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers.
Cash Allocation
* Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately.
* Timely and accurate cash application of payments.
* Identify and properly code deductions/overpayments by customers.
* Document customer commitments for payment.
* Keep records of all information.
* Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs.
* Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies.
* Maintenance of the Sales ledger/Treasury/GL.
Credit Review / Audit Management
* Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved.
* Assessment of credit risk/Credit Risk Review.
* Processing of credit notes/debit notes and rebates once these have been authorised on the respective portals.
* Month End Aged Debt reporting preparation of the files.
The Successful Applicant
The Credit Controller will be/have:
* Experience in a similar role.
* Experience applying comprehensive credit principles and practices.
* Experience balancing and reconciling accounts.
* Excellent knowledge of Microsoft Office based program - Outlook, Word, Excel.
* Fluent in English (other European languages are an advantage but not essential).
* Experience using Financial system/s.
* Immediately available.
What's on Offer
* Hybrid working.
* On-site parking.
* A chance to gain skills in an established organisation.
* Immediate start.
* A site close to local amenities.
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