Job Title – Patient Advisor
Full Time Position
Hours: 40 hours per week
Salary and Benefits
£24,000 per annum + Bonus
Location
Dudley with regular travel to Edgbaston, Wolverhampton and Birmingham
About Us
Optical Express is dedicated to delivering exceptional patient care and outstanding clinical outcomes.
We foster a culture of care, trust and integrity, where our team members work together to strive for excellence.
This commitment extends beyond our clinics to our local communities, through charitable and environmental projects that make a positive impact.
Career Opportunities
* State-of-the-art working environments
* 29 days annual leave
* Free Laser Eye Surgery and Intraocular Lens Surgery
* Complimentary eye tests
* Discounted prescription eyewear and sunglasses
* Ongoing training and development opportunities
* Pension scheme
Your Role as a Patient Advisor
You will be the first point of contact for our patients, making them feel valued and supported throughout their journey.
Key responsibilities include:
* Building relationships with patients and maintaining regular communication
* Assisting in patient consultations and health checks
* Scanning patients' eyes using advanced equipment
* Supporting patients with health questionnaires and treatment scheduling
* Discussing finance options and providing accurate record-keeping
What We're Looking For
* A passion for delivering world-class customer service
* Strong organisational skills and attention to detail
* Excellent communication and interpersonal skills
* Motivation and drive to succeed in a fast-paced environment