Mpeople Recruitment have a fantastic new opportunity for an experienced Customer Service & Sales Administrator to join a thriving manufacturing business based in Delph, Oldham.
* Location: Delph, Oldham
* Salary: £28,000 dependent on experience
* Hours: 8.30am – 5pm, Monday to Thursday & 8.30am – 3pm Friday
Working within a small-team, your day-to-day duties would include:
* Review, categorise and process all purchase orders received in case file and outlook sales inbox.
* Liaise with inside and external sales team to ensure product and price accuracy on orders received.
* Work with purchasing and stores department for inventory lead times and availability
* Issue accurate order acknowledgements
* Provide proactive order updates via telephone and email where required.
* Be first point of contact to answer lead time questions and delivery updates.
* Respond to customer complaints and escalate where necessary
* Log correspondence onto customer account record within Salesforce
* Record and track demo equipment for sales team as part of product release and receive process.
* Build and maintain new and existing customer relationships.
* Participate and contribute to relevant company and departmental meetings.
* Assist with key information for monthly sales meetings.
* Occasional spares quotes.
* Additional sales / office administration tasks where necessary. Data input, sales inbox, answer telephones and general enquiries.
The required traits, skills, and background:
* Experience in sales order processing is essential
* System experience using Salesforces and/or Oracle would be advantageous
* Attention to detail and accuracy
* Excellent communication skills (written and verbal)
* Problem solving and the ability to effectively manage any customer complaints professionally
* The ability to manage your own workload and work independently is crucial, as well as being able to work well as a team
* Good communication and rapport building skills
* Enthusiastic and a great work ethic
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search