Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range £40,000 to £46,500 Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements. Job Description Do you have strong management experience? Would you like to work in an environment that puts the customer at the heart of everything we do? Then consider the role of Centre Manager at Reed in Partnership We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services Internal applications for this role close on Friday 15th November 2024. What is the role about? This role is responsible for the day-to-day management of the respective Regional Resettlement Centre (RRC), the Centre Manager holds overall responsibility for the quality of CTP delivery in their RRC. A Centre Manager leads a team of Career Consultants and Centre Administrators in the provision of support for Service Leavers. A Centre Manager is responsible for the teams’ strict adherence to quality targets and guidelines in accordance to the services obligations and Reed in Partnership process. The role is responsible for managing the performance, productivity and wellbeing of this team and supports the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI’s). Just some of your day-to-day responsibilities will include People motivation, coaching and development Aligning information and guidance, ensuring mutual access and information exchange on regional procedures and individual Service Leavers Periodic performance management meetings with all staff Mentoring new and experienced staff, coaching for performance and instruction as required Contacting training providers internal and external to help with development Offering technical expert support and advice for the team Managing absence and attendance including return to work interviews, maintenance of leave and sickness records Cascading information and disseminating company briefings through clear concise written communication and a regular services of formal and informal team meetings Supporting recruitment of your team and across the wider business as required Managing underperformance supportively but rigorously Performance Management and Delivery Supports with the delivery of appointments as required to ensure sufficient coverage for peaks in demand and absences, ensuring continuity of service Manages the allocation Service Leavers to Career Consultants, ensuring caseload size and prioritisation of support is appropriate Takes ownership of the events tracker and room booking calendar for their Regional Resettlement Centre Daily, Weekly and Monthly monitoring and interrogation of a sophisticated range of KPI reports Close management of the Profit and Loss, forecasting, cost control, performance against budget and contractual specification Utilising Management Information tools to monitor performance, trends and best practice Reviewing vacancies and opportunities for Service Leavers Team performance and caseload conferencing reviews in daily team meetings to ensure information flow between Centre Administrators, Career Consultants, Integration Managers and other internal resources and external partners Weekly and monthly reviews of performance and targets through the monthly performance management tool Management and Delivery of Training Delivers Career Transition Workshops as and when required Ensuring all RRC staff have comprehensive knowledge of training course programmes and content Centre Management Monitoring and management of expenditure, budgets and forecasting Managing all material purchases, procuring equipment and consumables as required and ensuring no shortages from suppliers Health & Safety monitoring and risk assessments both for staff and the office Property management and maintenance reporting in liaison with the Property department Stakeholder Engagement & Management Facilitating and maintaining relationships with Reserve Forces at a regional/local level Engaging with and regularly meeting and updating their local Service Resettlement Advisors and representatives from the single Services Support with local and regional events Quality and Continuous Improvement Conducting detailed checks of Service Leaver files on a monthly basis to ensure quality Carrying out regular observations of each staff member, to maximise quality improvement Review regular reporting to ensure all service standards are being met Liaising with internal stakeholders to ensure that Service Leaver issues and complaints beyond the remit of your team are resolved Development and monitoring continuous improvement plans What’s in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together. To be successful in this role, we are looking for someone with Screening Criteria As Security Clearance is required for this role, applicants must have resided in the United Kingdom for the past 5 years and be able to evidence this. A personal track record of working towards and achieving targets (minimum one year experience). Experience of people management including supporting, mentoring and coaching and developing an individual. Educational attainment of either a degree or equivalent or alternatively A-Level or equivalent attainment At least two years of high-quality line management experience in a target orientated business environment. A minimum of two A-Levels or an equivalent Level three Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage. Essential Criteria Management Attributes: Judgment and Decision Making, Relationship and Stakeholder Management, Sales and Performance Management, Inspiring and Influencing, Problem Resolution, Support and Advice, Growth and Development, Approach to Quality, Professionalism and Integrity, Assertiveness and Resilience and Flexibility and Creativity. Technical skills including; strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills. Personal interests including interest in people and willingness to learn. Excellent communicator verbally and in writing. High standard of advocacy, communication, presentational and interpersonal skills. Well organised and attentive to detail. Desirable Criteria Knowledge of the Armed Forces. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.