Role: Data Manager with ServiceNow Foundation
Location: Birmingham / London, UK (Hybrid)
Duration: 6 months contract
Key Responsibilities
1. Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices.
2. Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization.
3. Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data accurately reflects the current environment.
4. Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other ITSM processes.
5. Foster strong relationships with stakeholders to promote the adoption of Foundation Data Management processes.
6. Coordinate with service owners and technology teams to ensure CIs are aligned with Foundation Data elements.
7. Regularly audit and validate Foundation Data to ensure accuracy and completeness.
8. Develop data quality metrics and reporting tools to monitor data health and identify improvements.
9. Provide reports and dashboards to senior management on Foundation Data activities and their impact on the CMDB.
10. Evaluate and recommend tools and technologies supporting Foundation Data management.
11. Drive automation of Foundation Data Management tasks to enhance efficiency.
12. Ensure integration of Foundation Data Management tools with other ITSM tools and processes.
13. Build, lead, and mentor a team of Foundation Data Analysts and specialists, providing training and development.
14. Identify process improvement opportunities and implement enhancements.
15. Stay updated with industry trends and best practices in ServiceNow Foundation Data Management and ITSM.
Skill Requirements
1. Minimum of 5 years’ experience in Data Management or related discipline within a large global organization.
2. Proven experience managing data structures and tools in a multi-vendor environment.
3. Experience with ServiceNow, including CSDM implementation, is highly desirable.
4. Strong analytical and problem-solving skills with attention to detail.
5. Understanding of data structures, sources, organization, storage, and workflows.
6. Motivated, flexible team player capable of delivering in a timely manner.
7. Excellent communication skills to share insights effectively with stakeholders.
8. Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
9. Advocacy for process efficiencies, stabilization, and continuous improvement.
10. ITIL / ITSM knowledge, experience, or certifications are advantageous.
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