Hand Picked Hotelsis a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Guest Services Manager at Grand Jersey Hotel & Spa, part of Hand Picked Hotels.
Nestled on the edge of beautiful St Aubins Bay in St Helier, Grand Jersey Hotel & Spa is a sophisticated 5 Star resort sitting at the islands bustling heart. Boasting 123 bedrooms, many with ocean views, this Jersey hotel has gained an enviable reputation as the ultimate wedding venue thanks to its close proximity to the bays beautiful sweeping beach. For a unique culinary experience, Grand Jerseys jewel in its crown is Tassili, an exceptional fine dining restaurant. Tassili boasts 4 AA Rosettes in honour of chef Nicolas Valmagnas creative flair for combining local ingredients with classic French flavours.
About the role:
* The role of a Guest Services Manager is to be responsible for consistently delivering exceptional service, putting the guest at the heart of all activities.
* You will be responsible for ensuring the smooth running of the guest journey through the interpretation of the Hand Picked Vision, creating magical moments that guests will remember and recommend.
* Positively promote sales awareness within your department and maximise sales opportunities so the team can recognise and skilfully act on, opportunities to enhance the guest experience through offering or suggesting appropriate hotel products and facilities.
* You will support in leading the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
* You will be responsible for the Front of House Porters, ensuring that all guests are roomed in line with our Hand Picked brand standards.
* In collaboration with the Front office team youll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
* Building effective relationships to create a positive environment will be a key requirement to ensure the success of the department and team. Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals.
* Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.
About you:
* Previous experience working in a management level role in Reception / Front Office is a requirement for this role, within a 4/5-star luxury hotel.
* Strong working knowledge of hotel property management systems is required, knowledge of Opera is desirable.
* Excellent communication skills face to face and in writing is required.
* Being driven to deliver outstanding and memorable customer service, passionate to finding a solution to any situation.
* You will be excellent at building a rapport with colleagues and guests.
* Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
Our Benefits include:
* A competitive salary package of £35,714 per year, plus a share of service charge.
* This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
* Staff live in accommodation available at a weekly charge of £82, including meals.
* Life assurance scheme.
* Employee Assistance Program to support you with whatever life throws at you.
* Company Sickness Scheme Benefit.
* 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
* Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
* £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, its as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
* Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
* Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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