Social network you want to login/join with:
Head of Digital Infrastructure, Winchester
Client:
Wonderseekers (the Charity behind Winchester Science Centre)
Location:
Winchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
361ee718e5ad
Job Views:
3
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
Join our leadership team as the Head of Digital Infrastructure and lead the development and delivery of our charity’s IT strategy!
Through this pivotal role you’ll oversee the operation of Wonderseekers’ IT infrastructure, including its digital platforms, box office system and digital planetarium, as well as cyber security measures, identifying opportunities for improvement and innovation throughout.
You’ll have the chance to make a real impact in a growing, purpose-driven Charity, joining us in our mission to create a fairer world where every child treasures science, improves lives, and helps heal our planet! As part of a dynamic, collaborative team, you’ll also have the opportunity to recruit and mentor an IT apprentice, fostering the next generation of tech talent.
Wonderseekers is committed to looking after its staff, offering a supportive environment that prioritises wellbeing, work-life balance, and personal development.
Job details
Hours: 30-37.5 per week. Flexibility will be considered working a minimum of 30 hours per week (0.8 full time equivalent). Salary and holiday will be adjusted accordingly.
Work pattern: Usually Monday to Friday working during office hours with occasional weekends*
Salary: £38,000-£43,000 per annum depending on experience (full-time)
Contract: Permanent
Line manager: Director of Finance and Operations
Responsible for: IT Apprentice / IT Administrator (to be recruited).
Holiday: 25 days per annum plus bank holidays (full-time). Option to buy/sell some leave and gain additional days for continuous service after four years. The post-holder will not usually be expected to work bank holidays however when duties require, time off in lieu will be available.
Location: Between both sites - Winchester Science Centre, Winchester, SO21 1HZ and Wonderseekers HQ, Eastleigh, SO50 9DE. Onsite presence is essential however remote working is possible for a small proportion of the time – this can be discussed at interview.
Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution and pension salary sacrifice scheme, inflationary pay rise subject to charity performance and more.
*occasional weekends: To ensure oversight of the complete IT estate, this post holder will be expected to work occasional weekends, evenings and bank holidays for which time off in lieu will be available. The charity operates 7 days a week.
Deadline: Please apply as soon as possible! We are operating a rolling deadline for this position and encourage you to apply as soon as possible. If your application sparks our interest, we will be in touch very quickly! Therefore as soon as we identify the right candidate, the role may be closed so we would recommend submitting your application early to avoid missing out. We are committed to finding the best fit for our team and look forward to reviewing your application.
Please contact us if you’d like to arrange an informal chat or have any questions about the role before applying by emailing (see website for email address).
About our Charity
Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.
The Role
The Head of Digital Infrastructure will be a pivotal member of the leadership team, managing the charity’s operational digital infrastructure, enabling a seamless interface between staff, technology and systems, and leading on the development and delivery of the Charity’s IT strategy. Reporting to the Director of Finance and Operations, the post-holder will be responsible for the operation of Wonderseekers’ IT infrastructure, including its digital platforms, box office system and digital planetarium, as well as cyber security measures, identifying opportunities for improvement and innovation throughout.
The role requires a hands-on approach, balancing day to day system administration with the management of IT contracts and digital tools such as databases. You will also take ownership of the digital exhibits, part of the wider, hands-on family friendly visitor attraction at Winchester Science Centre and be the Charity expert on the operation of the digital planetarium system.
This role is part of a growing team and you will be responsible for the recruitment, training and development of an IT apprentice to support the delivery of the service.
Through supporting our digital offer and the smooth operations of the Charity, this role offers an exciting opportunity to make a real impact within a dynamic and purpose driven organisation.
Key Objectives
1. To support the charity delivering on its charitable objectives by providing effective IT support, including box office/ticketing solutions and the Charity’s websites.
2. To be the technical lead in the delivery of projects.
3. Diagnose and resolve IT support issues.
4. Ensure that the Charity has effective IT security systems and policies to protect systems from internal failure and external attack.
5. To assist with the hardware, software and systems administration and maintenance of Office 365, Azure etc.
6. To build and develop working relationships throughout the organisation and with external stakeholders to deliver effective infrastructure solutions.
Key Responsibilities
Managing Operational Infrastructure:
1. Manage the Wonderseekers IT infrastructure and support contract to ensure cost effective and high quality service delivery.
2. Support the successful launch and on-going operation of key digital infrastructure used across the charity, including databases, SharePoint sites, cloud based applications, planetarium and exhibits.
3. Work collaboratively with the Commercial Operations team, external web developer and software provider to ensure delivery of an exceptional customer experience from landing on the Charity website to completion of a ticket purchase, minimising downtime wherever possible.
4. Troubleshoot IT platform-related issues and liaise with developers when needed.
5. Identify opportunities for operational improvement and innovation, and present these to senior stakeholders.
6. Oversee and maintain IT infrastructure, ensuring high availability, security, and optimal performance, working with the Estates team and Technicians where required.
7. Manage cloud services, IT providers and hardware procurement to support organisational needs.
8. Implement and enforce IT policies and best practices.
9. Work collaboratively with the People and Culture team to manage digital processes associated with new starters / leavers.
10. Ad hoc tasks to support the smooth running of Wonderseekers and delivery of the charity’s strategy.
Digital Platform Management:
1. Maintain and enhance Wonderseekers internal staff communications platform to improve user experience and efficiency.
2. Identify and implement system upgrades, customisations, and integrations to meet staff needs.
3. Provide training and support to staff on platform usage and IT best practices.
Project Management:
1. Lead operational projects aimed at improving internal operations efficiency and/or technology integration.
2. Manage timelines, budgets, and resources for IT and digital infrastructure projects.
3. Be point of contact for new ideas and operations initiatives across the Charity to ensure these are shared in a cohesive and structured manner.
4. Collaborate with cross-functional teams to ensure project alignment with organisational goals.
5. Monitor and report on key performance metrics related to IT and operations.
6. Identify and implement solutions to operational challenges to enhance productivity.
Cybersecurity and Risk Management:
1. Drive cybersecurity improvements by implementing best practices and proactive security measures.
2. Ensure compliance with data protection regulations and industry standards.
3. Conduct regular security assessments and risk analysis to safeguard IT infrastructure, sensitive information and Charitable delivery.
Interview Process:
We look forward to getting to know you through our friendly and welcoming interview process. The interview is likely to include a pre-interview task and questions from our panel. Interview questions will be circulated in advance.
We can’t wait to hear from you! Please contact us if you’d like to arrange an informal chat, or have any questions about the role before applying (see website for email address).
Ready to Apply?
When you are ready to apply, please submit your application through our recruitment portal on our website.
#J-18808-Ljbffr