As a Chief Steward at British Pullman, a Belmond Train, you are part of a team responsible for ensuring the delivery of exceptional service standards in all areas of food and beverage, housekeeping, guest satisfaction and team welfare. In this role, you will lead the onboard team with grace, style and charisma to create an outstanding guest experience. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
* Ensuring all guest spaces, lounge and train, are set in accordance with the information supplied on function sheets.
* Maintaining a clear channel of communication with the kitchen and all other departments.
* Ensuring that all guests are met on arrival and that their full details are obtained, including dietary needs and special occasions.
* Ensuring that all carriages are set/reset when required and possible, and that the train is left in a presentable condition at all times.
* Connecting and building rapport with guests at every possible opportunity, especially meeting and greeting VIPs and regular guests and going the extra mile for return guests.
* Managing all inventory stock levels relating to the daily operations, ensuring appropriate PAR levels are maintained.
Requirements:
* Applicants must have eligibility to work in the UK.
* 1-2 years’ experience within a similar role, preferably within the luxury hospitality industry.
* Relevant management or field/industry related diploma or degree.
* Excellent leadership skills, with the ability to manage and motivate others.
* Customer service skills and experience in resolving customer issues/complaints.
* Good knowledge and understanding of food and wine.
This is your moment. Apply today!
#J-18808-Ljbffr