Role: IT Service Analyst
Business area - Forestry England IT
Location - Bristol (Bs16) onsite
Contract Type - Permanent Full time
Salary - £24,323, Civil Service Pension
Job Summary: Forestry England, an agency of the Forestry Commission, manages extensive land and trees across the country. They have an IT user community of around 2000 people involved in various functions like forestry management, timber harvesting, and visitor centre management. The IT team is crucial for meeting corporate targets and supporting a modernised service based on Cloud technology.
Job Description: The IT Service Analyst will join a small Service Desk team, managing the Service Desk ticketing system, ensuring timely resolution of support requests, and maintaining high customer service standards.
Responsibilities include:
* Managing support tickets via the ticketing system, phone, email, and remote support.
* Setting up new starters and processing leaving staff.
* Handling IT equipment procurement and stock management
* Providing technical support and troubleshooting in an enterprise environment.
* Collaborating with colleagues to resolve issues and support IT projects.
* Maintaining technical documentation and accurate records.
Key Requirements:
1. Excellent ...