Blatchford is a multi-award-winning, global, manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.
Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.
We have an exciting opportunity for a French Speaking Customer Service Administrator to join our commercial team at our Head Office in Basingstoke, initially on a three-month fixed term contract.
What will you be doing?
As French Speaking Customer Service Administrator, you will manage customer accounts to deliver excellent service.
Key duties:
* Call handling and direct contact with the customer.
* Entering orders and managing order fulfilment
* Communicating with customers on status of their orders and back orders.
* Chasing missing lines on orders and liaise with operations team for an update.
* Supporting price and invoice queries from customers and sales teams
* Raising credits for customers.
* Maintain an issue log and work to resolve outstanding items.
* Supporting aftercare service.
What can we offer you?
As French Speaking Customer Service Administrator you will receive.
Benefits
* £40K salary
* Hours: 8.30am – 5pm Monday – Thursday, 8.30am – 4pm Friday
* Free onsite parking
* 25 days holiday
* Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration, and innovation.
What are we looking for?
Essential skills
* GCSE or equivalent in Maths and English
* Fluent French and English speaker
* Computer literate and able to work with Microsoft Office or equivalent.
* Excellent telephone manner
* High attention to detail
* Good interpersonal skills
* Strong communication skills, both written and verbal
* Negotiation skills
* Tenacity
Apply now for this French Speaking Customer Service Administrator opportunity.