Clearway is one of the UK's most successful, innovative, and rapidly expanding integrated security services and intelligent protection organisations – working to protect people, property, and assets. Due to our continued growth, we are recruiting for a Security Operations Administrator to join our team based at our Goole location. The Security Operations Administrator will support the daily operations of keyholding and manned guarding services by ensuring timely responses, maintaining accurate records, coordinating site visits, and liaising with internal teams and external stakeholders. This role is essential in maintaining service quality, compliance, and customer satisfaction. Key Responsibilities Keyholding & Alarm Response Administration: Monitor and review reports, ensuring responses are adequate and chasing outstanding issues (e.g., faulty keys, missing reports, unresolved problems). Manage the keyholding inbox, responding to client queries and escalating issues where necessary. Maintain and update the response time sheet to ensure accurate tracking of service levels. Address and resolve client complaints and queries efficiently. Schedule and coordinate bi-weekly catch-ups to discuss and address operational challenges with Securitas. Arrange and oversee site surveys as required. Organise and coordinate attendance for investigations following client complaints. Schedule and manage key checks to ensure security measures are upheld. Confirm set-up details with the Alarm Receiving Centre (ARC) and verify the accuracy of available information. Regularly check and update client and site information to ensure accuracy. Liaise with the Accounts department to confirm correct billing, including tower charges. Process cancellations following confirmed decommissioning of sites. Manned Guarding Support: Oversee and maintain rosters and holiday schedules for security officers. Ensure all welfare checks are completed in accordance with Approved Contractor Scheme (ACS) requirements. Conduct and maintain Security Industry Authority (SIA) checks for officers, including records for subcontractors. Review control sheets for check calls and ensure accurate book on/off times are recorded. Work closely with Accounts to confirm accurate billing for manned guarding services. Address and escalate any issues raised by security officers on site. Compile and submit weekly timesheets for payroll processing in liaison with Accounts. General ARC Administrative Support: Assist Duty Managers with ARC-related administrative tasks. Conduct footage reviews and liaise with customers regarding incident investigations. Key Skills, Experience and Qualifications Strong organisational and time-management skills. Excellent attention to detail and ability to maintain accurate records. Proficient in Microsoft Office Suite (Excel, Outlook, Word) and security management software. Strong communication and problem-solving abilities. Ability to work independently and prioritise tasks effectively. Experience within the security or facilities management industry is desirable but not essential. Why work for Clearway? At Clearway, we believe that our employees are our most valuable asset. Not only do we offer a highly competitive salary, but we are also committed to providing a comprehensive benefits package, to ensure your health, well-being, and peace of mind. Here are some of the outstanding benefits we offer: Salary: £28,086k per annum Medicash Cash Plan: 100% paid company membership, designed to cover routine healthcare expenses. Life Assurance: We provide all our employees 3x annual life assurance, providing financial security for you and your loved ones. Employee Assistance Programme (EAP): Confidential and practical advice, as well as counselling services for you and your family members. Performance-Related Bonus: All eligible employees have the opportunity to earn a discretionary performance-related bonus. Subsidised Gym Subscription: Subsidised gym memberships at over 3,000 gyms nationwide. Hours: Monday to Friday, 8.00am – 5.30pm Offers of employment will be subject to satisfactory references and pre-employment security screening checks to BS7858.