Assistant Manager
Full Time
Minimum Requirements:
Minimum 1 year experience in a similar position, or 2 years' experience as a supervisor.
Are you a natural leader with a passion for luxury stationery and exceptional customer service? Do you thrive in a fast-paced retail environment where creativity meets operational excellence? Moleskine, the iconic Italian manufacturer of premium notebooks and accessories, is seeking a dynamic and experienced individual to fill the role of Assistant Manager.
Responsibilities:
1. Customer Service and Store Performance:
Develop and maintain strong relationships with local businesses to identify collaborative opportunities and drive sales growth.
2. Conduct regular outreach and networking activities with surrounding businesses to promote our products and services.
3. Lead by example in providing exceptional customer service and driving sales figures.
4. Effectively manage sales performance and ensure staff productivity aligns with company targets.
5. Foster a customer-centric culture among staff, addressing inquiries and complaints promptly and proactively.
6. Manage cash handling, financial transactions, and paperwork accurately and efficiently.
7. Develop and execute strategies to drive business in new and existing markets.
1. Visual Merchandising:
Implementation of visual merchandising guidelines, ensuring products are presented to company standards.
2. Maintain a high level of store housekeeping and liaise with the visual merchandise manager as needed.
1. Staff Training, Development, and Management:
Develop and coach staff in company selling techniques, product knowledge, and visual merchandising guidelines.
2. Conduct regular training sessions and team meetings to ensure staff are well-equipped and informed.
3. Lead the management and sales team, ensuring adherence to company rules and standards.
4. Conduct regular staff meetings and performance appraisals, providing coaching and feedback as needed.
5. Manage staff discipline and delegate responsibilities efficiently.
6. Mentor employees to help them achieve individual & team objectives.
Qualifications:
* Proven experience in retail management, preferably in luxury or lifestyle brands.
* Strong leadership and communication skills.
* Excellent organisational abilities and attention to detail.
* Passion for the Moleskine brand and luxury stationery.
* 2+ years of sales experience.
* Excellent written and verbal communication skills.
Benefits:
* Competitive salary and bonuses.
* Opportunities for career growth and development.
* Employee discounts on Moleskine products.
* A supportive and collaborative work environment in the heart of Milan.
If you're ready to lead a passionate team and make a mark in the world of luxury stationery, apply now to join Moleskine's prestigious team as an Assistant Manager. #J-18808-Ljbffr