An exciting opportunity has arisen for an enthusiastic, personable, dynamic, and self-motivated individual to join the Patient Access Team as an Outpatients Receptionist.
The role involves welcoming patients to our department, booking them in for their outpatient appointments, and handling the administrative duties related to the follow-up processes.
You will also have the opportunity to work and train in other areas and teams within Patient Access, gaining essential skills and experience to support ongoing personal development.
Responsibilities:
* Welcoming patients to our department and checking vital information on their records, updating as necessary.
* Following specialty-specific processes regarding patients' follow-up appointments.
* Being responsible for the Oral/Orthodontic clinic prep, which is a weekly task, updated daily or as necessary.
* Working in a team to complete each day's workloads.
* Arranging outpatient appointments using the Choose and Book system where applicable, confirming, cancelling, and changing appointments as necessary.
* Ensuring effective communication with patients regarding their appointments via email, phone, or letter.
* Arranging transport and translation services where necessary.
What does Buckinghamshire Healthcare NHS Trust offer you?
* As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
* We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension, and access to NHS discount schemes.
* We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
* We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
* As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
* Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
For further details or informal visits, contact:
Name: Tayaba Rani
Job title: Site Co-Ordinator
Email address: tayaba.rani@nhs.net
Telephone number: 07966134677
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