The Role
We are looking to hire Mid/SeniorApplication Support Engineers. As an Application Support Engineer, you will join our Production Support team providing L2 support to our Client. The team, work in a high profile, mission critical environment within a Banking Environment.
In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team is responsible for troubleshooting incidents, both proactive and reactive in nature.
There is a requirement to work flexible shifts to cover 24 *7 support for the client. This will be on a rotation basis across the team.
Key responsibilities:
* Manage stakeholders for supported applications.
* Troubleshoot and resolve Incidents & Service Requests.
* Perform Root Cause Analysis of Problem Tickets.
* Manage incident queues & incident intake channels.
* Take ownership of incidents & communication with customer as required.
* Respond in a timely fashion to reactive or proactive incidents.
* Write re-usable Knowledge Articles for Incident and Service Requests handled.
* Detail accurate information in case documentation.
* Coordinate internally with other support groups in timely fashion.
* Capable to lead the team
Key skills/knowledge/experience:
* Sound experience in a production support/application support role
* Should possess good hands-on experience of SQL and Unix, Shell Scripting
* Good understand and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs)
* Knowledge of ITIL based Production Support (i.e Incident, Problem and Change Management etc)
* Experience/skill to interact with multiple Stakeholders(Good communication and coordination)
Good to have:
* Experience in any of the following skills would be good to have:
o GCP
o Tableau
o MSSQL
o Udeploy
o Terraform
o Jenkins
o SRE,Cognos