Job Title: Customer Services Coordinator
Location: Blackwood
Working Hours: Hybrid working options available
Dedicated to delivering world-class devices and solutions to customers across the globe. An opportunity to join a team that values collaboration, innovation, and the impact on their industry worldwide. If you're looking for a rewarding role where your customer service skills can shine and you can grow within a dynamic company, we want you to join this team!
This is what you'll be doing
As a Customer Services Coordinator, you'll be the primary point of contact for customers, providing top-tier support, managing orders, and resolving issues with a customer-first mindset. You'll work in a fast-paced, global environment to ensure customers receive exceptional service.
Customer Support: Be the go-to contact for customer inquiries, providing clear communication and effective solutions for product information, technical support, and order inquiries across various regions.
Order Management: Take ownership of order processing, ensuring accuracy, timely entry, and coordination with logistics, inventory, and production teams to resolve any issues.
International Coordination: Collaborate with regional teams to meet the needs of customers across global markets, navigating regional regulations and cultural differences.
Complaint Resolution: Address customer complaints in a timely and professional manner, ensuring high levels of satisfaction and sw...