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Head of People | Driving Culture, Engagement & Growth at PromoVeritas
Client Relationship Manager
Location: Pinner, HA5
Hours of Work: 9.00am - 5.30pm Mon-Fri
About the Company:
PromoVeritas are the independent promotional verification specialists - we use our care, knowledge, expertise and passion for detail to ensure that all types of promotion via whatever medium are shaped and delivered fairly, securely and in compliance with the law and general best practice. In this way we protect both the interests of the brand, their agencies and also the consumer, who with increased confidence about the fair operation of the promotion, would be more likely to participate.
So on a day-to-day basis we are busy advising and influencing the development of clients’ promotions, judging competitions, running prize draws, implementing ‘Willy Wonka’ style instant wins and overseeing voting for major TV shows. Our client base includes Pepsi, Walkers, ASOS, Barclays, HTC, Pringles, Kellogg’s and over 200 more with a large part of work coming from projects run overseas – 50+ countries in 2017 alone.
Established in 2002, the company is based a 2-minute walk from the underground in leafy Pinner, North London, about 25 minutes from Baker Street on the Metropolitan line.
Due to continued expansion, we are seeking to fill an important and challenging role.
Client Relationship Manager Responsibilities:
* Manage a portfolio of 40-60 clients made up of both agencies (advertising, PR, digital) and brands / promoters direct to meet Gross Margin targets.
* Maximise revenue potential from the portfolio through a regular planned and close ongoing contact with all levels of client contacts (marketing and legal) and gain a good understanding of their business needs creating a strong mutual working relationship. Aim is to become their trusted advisor and the go-to people for all aspects of promotional consultancy.
* Use strong consultative selling skills to add value to a basic client brief– upsell and cross-sell additional services.
* Take ownership of the resulting client briefs, pulling in support from other colleagues as necessary, drafting the pricing and all communication with the client.
* Provide quality handover and work closely with internal Operations and Legal teams to ensure a seamless delivery of the project, checking in along the way to ensure project is run in full compliance with codes, regulations and company practices.
* Consider both the big picture (meeting client objectives) and the detail (such as wording of a proposed web banner or poster). See the unseen, ask the unasked questions.
* Build excellent self-knowledge of the sector and the main codes/principles.
Client Relationship Manager Requirements:
* Previous experience in a consultative sale focussed role ideally in a media/ marketing / management consultancy environment
* Be an excellent communicator: persuasive telephone, written and face-to-face English language skills
* Be able to handle a wide range of clients of all types and levels in a quality manner
* Be passionate about quality and attention to detail
* Be able to go wide within the existing portfolio of clients: finding more contacts and expanding our service offering
* Be genuinely interested in promotions and marketing in general
* Be commercially aware – able to tailor and construct well thought through business proposal documents
* Be strong and determined with a proven ability of achieving targets and objectives
* Be capable of multi-tasking, organising and prioritising own workload and coordinating with others within the team, e.g. Project Managers and Legal
* Be an excellent negotiator – able to add value to a discussion or a project
Employee Benefits:
* 23 days a year plus Bank holidays (increasing to 27 after 4 years service)
* Biannual Bonus scheme
* Hybrid working
* Discretionary Birthday Day off
* Private Health Scheme (contributory)
Industry
* Advertising Services
Employment Type
Full-time
Seniority level
Entry level
Job function
Sales and Business Development
Industries
Advertising Services
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