We are really excited to be recruiting for a new Team Leader in our Retford office due to an internal promotion, its a fantastic opportunity to take the next step up in your career in a forward thinking and progressive organisationWe are located close to a railway station and other good transport links and have a large onsite carpark. You would be leading a team of account handlers ensuring customer needs are met, ensuring your team are meeting all their KPI's and are achieving all their development plans and identifying training needs, supporting the to achieve personal and business goals along with keeping them up to date with changes within PIB and monitoring workloads ensuring they are fair and manageable. Key Responsibilities:
1. Referral point within the team and within the team for coaching, mentoring and workload management to ensure team members continuing development
2. Maintain a working diary and ensure all renewals are dealt with in good time by allocating and monitoring workloads and renewal lists within the team
3. Use of MI to monitor and report on customer outcome KPIs and regulatory requirements (e.g. contract certainty, overdue renewals, renewals issued in good time)
4. Managing absence, including workloads during absences to ensure customers outcomes are still met
5. Carry out 1-1s with staff on a regular basis to ensure individual KPIs are being met
6. Carry out performance reviews as requi...