2nd Line/3rd Line Service Desk Technician, Senior
Paying up to 40k, this hybrid role is required to join the IT team of an expanding construction company based in Sheffield. The company has multiple sites across the UK, requiring you to provide end-user support over the telephone, remotely, via email, and face-to-face. You will be responsible for installing, updating, maintaining, and supporting various software applications from different vendors.
Successful candidates for this position must have experience with supporting Windows OS, diagnosing and solving hardware faults. Knowledge of ServiceNow, Azure, Active Directory, Endpoint, Office365 Admin is crucial, as is an understanding of TCP/IP Networking, SIP/VOIP, and experience in setting up, troubleshooting, and support.
Familiarity with setting up Group Policies and File Management in M365 Administration, including Teams and SharePoint, is essential.
You will be part of a team of 6 in a department of 11, supporting 1,300 users across 20 permanent offices and 50 temporary sites.
Essential Experience:
* Windows Operating Systems
* Active Directory - Azure
* Office365 Administration
* Microsoft Teams Admin
* Solid understanding of supporting Microsoft Office Applications
* VPN Support
* Experience working with ServiceNow
* Understanding and support of web gateway filtering
* SD-WAN & Sophos knowledge would be beneficial
Should you match the following requirements, APPLY TODAY!
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