The Business Administration apprentice post is a role highly transferable set of knowledge, skills and behaviours. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. The Business Administration apprentice will develop key skills and behaviours to support their own progression towards management responsibilities for the future.
Main Duties
IT
• The use of multiple IT packages and systems to: write letters and/or emails, create proposals, perform financial processes, record and analyse data.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
Record and Document Production
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and presents solutions to management.
• Draft correspondence, write reports and able to review others' work.
• Maintain records and files
• Handle confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
Decision Making
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
Interpersonal Skills
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Be a role model to peers and team members, developing coaching skills as knowledge and skills are gained
Communication
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Use the most appropriate channels to communicate effectively.
• Agility and confidence in communications, carrying authority appropriately.
• Applies social media solutions
• Answers questions from inside and outside of the organisation, representing the organisation.
Quality
• Complete tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Review processes autonomously and make suggestions for improvements.
• Share administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Application of problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Planning and organisation
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
Project Management
• Use relevant project management principles and tools to scope, plan, monitor and report. Plan required resources to successfully deliver projects.
• Undertake and lead projects as and when required.
Working week: 38.5 hours per week -Mon – Thurs 08.00 to 16.30 - Fri 08.00 to 15.00
Skills & Qualities:
Strong organisational and time management skills.
Excellent attention to detail and accuracy.
Good written and verbal communication skills.
A proactive and approachable manner, with the ability to build positive
relationships with colleagues at all levels.
Entry Requirements:
• GCSEs in English and Maths (Grade 4/C or above) or equivalent.
• Confidence with IT systems and programmes.
About the employer: Established in 1974, we are a family run engineering business.