Customer Service Manager Overview We are seeking a dynamic and engaging Customer Service Manager to join an aftersales Department in York. The successful candidate will play a crucial role in supporting a valued customer base and ensuring smooth aftersales operations. This role offers a competitive salary, along with additional perks and benefits. Benefits Competitive salary of up to £35,000 Additional Telephone Support Payment once trained Company Profit Share Generous 8.5% employer pension contribution Private Health Scheme (after 2 years’ service) 20 days holiday, rising to 25 after 5 years All public holidays off 10 day shutdown at Christmas (in addition to holiday allowance) Responsibilities Act as the primary point of contact for customers in your region Provide technical advice and support on all products Book service and repair appointments, manage engineer scheduling via our service calendar and app software Manage customer projects from start to finish - including writing project specs Collaborate closely with internal teams and field engineers Qualifications Proven customer care experience ideally within an manufacturing or engineering industry Confident communicator with excellent customer service skills Organised, able to manage projects and calendar schedules effectively If you are a professional with a strong technical background and excellent customer service skills, we encourage you to apply for this exciting opportunity to join a successful team and contribute to their continued success. Customer Service Manager Overview We are seeking a dynamic and engaging Customer Service Manager to join an aftersales Department in York. The successful candidate will play a crucial role in supporting a valued customer base and ensuring smooth aftersales operations. This role offers a competitive salary, along with additional perks and benefits. Benefits Competitive salary of up to £35,000 Additional Telephone Support Payment once trained Company Profit Share Generous 8.5% employer pension contribution Private Health Scheme (after 2 years’ service) 20 days holiday, rising to 25 after 5 years All public holidays off 10 day shutdown at Christmas (in addition to holiday allowance) Responsibilities Act as the primary point of contact for customers in your region Provide technical advice and support on all products Book service and repair appointments, manage engineer scheduling via our service calendar and app software Manage customer projects from start to finish - including writing project specs Collaborate closely with internal teams and field engineers Qualifications Proven customer care experience ideally within an manufacturing or engineering industry Confident communicator with excellent customer service skills Organised, able to manage projects and calendar schedules effectively If you are a professional with a strong technical background and excellent customer service skills, we encourage you to apply for this exciting opportunity to join a successful team and contribute to their continued success.