Permanent Full time (37 hours per week) Closing date: Wednesday 1st of January 2025 We’re committed to providing homes in places that our customers are proud to call home – that’s why we exist. To help drive this ambition, we need to build on our knowledge and insights of our customers alongside getting a better understanding of the condition of their homes. This role will lead the design and implementation of special projects that will reshape how we deliver our services. Having a passion for customer service is key when reviewing how we work, opening the opportunity for us to create a different type of relationship with our customers. Leading a small team, you will have responsibility for learning more about our customers and our homes, collecting a range of person and property data and providing new insights into how we might need to change our future service model. You will be confident in analysing data, evaluating trends and delivering outcomes. Bringing with you your experience in creating and managing end-to-end projects, holding budgets and delivering your outcomes and measures of success to a multi-stakeholder environment within a customer focussed business. This is an exciting opportunity for a talented Project Manager who is motivated by doing things differently and wants to lead from the front. You’ll have space to be creative and there’s plenty of freedom to shape this role, supported by a professional change team and the backing of our senior leadership. We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now. INDHIGH Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 700 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. A MBITIOUS FOR ALL - We are one team, aiming high for our customers. G ENUINE – We are authentic and encourage everyone to be themselves. A WAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration. M AKE THE DIFFERENCE – we are proactive and strive to make a positive impact. E FFECTIVE – We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We’re creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose. It’s about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you’re out and about. We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment. If you need any support with your application, please call 03000120120 or email askhralliancehomes.org.uk and we will be happy to help. dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day – a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme Documents