Operations Production Support Specialist - Birmingham, England, United Kingdom - PNC Financial Services Group, Inc.
* PNC FINANCIAL SERVICES UK LTD
* Birmingham, West Midlands
* Contract
* Expired
* Competitive
Description
Operations Production Support Specialist - Complex Loan Administration
Position Overview
We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
Job Description
* Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
* Establishes and monitors process performance measurements and business impact. Gathers and communicates performance statistics and reports to internal stakeholders and senior management.
* Promotes and monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
* Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.
* Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
* Accountability
* Customer Solutions
* Ensure Compliance
* Personal Initiative
* Process Improvements
* Results-Oriented
* Risk Mitigation Strategies
* Standard Operating Procedure (SOP)
* Accuracy and Attention to Detail
* Business Process Design
* Decision Making and Critical Thinking
* Effective Communications
* Managing Multiple Priorities
* Operational Functions
* Problem Management Process
* Process Management
Work Experience
Roles at this level typically require a university/college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email. Please include.
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