Job Overview
Provide dedicated administrative support to a Mitie team to ensure effective and efficient operation as directed by your line manager. The role will encompass the delivery of a wide variety of tasks, with a focus on delivering excellent administrative service.
Main Duties
1. Efficient clerical and administrative support as required including but not limited to:
2. IT equipment management and records keeping
3. Act as the central contact for the team, fielding and redirecting calls where required
4. Ensure all associated paperwork is completed and maintained in an orderly and timely manner
5. Assist in the distribution of communication material and presentations
6. Raising of work quotations, purchase orders/stock orders, updating associated trackers, and associated invoicing tasks as required
7. Report daily on the contract performance using various software systems and monitor job completion to SLA
8. Support the close out of work orders
9. Raising contract Variation Request Forms (VRF) and additional works
10. Support in the Fleet management (Servicing / Repairs) as required
11. Reviewing and updating engineering call out log
12. Supporting the collation of sub-con paperwork where required
13. Supporting Customer reviews and updating tracker when required
14. Support processing for all payroll overtime claims
15. Collation of monthly customer reports
16. Other administrative duties as deemed reasonable
What we are looking for
1. Demonstrate a proactive approach to delivering excellent customer service to stakeholders.
2. Strong team player orientation - cooperative and willing to assist others.
3. Proficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoning.
4. Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences.
5. Well organised, with the ability to multi-task, prioritise and manage competing demands. Strong multi-tasking capability, project and deadline oriented.
6. Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves.
7. Excellent attention to detail and accuracy.
8. Full driving licence as there may be the requirement to work on other sites within the region.
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