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Job Title: Operations Manager
Lead delivery of the Business Plan and Strategy that supports Carnell's objectives to improve market penetration in the South, including:
1. Identify and secure a forward works programme with new clients
2. Grow the business with new clients
3. Improve profitability
You will work collaboratively with clients, supporting their needs, and will have access to Carnell Asset Management Tools, Subject Matter Experts, and specialist supply chain. You will provide a monthly report to the Operations Director outlining current workload, issues, client needs, and potential work-winning opportunities.
Key Responsibilities and Accountabilities
Client Relationships
* Ensure all works are carried out to contract specifications
* Maintain good relationships with clients
* Ensure a steady flow of work to maintain site resource levels
* Ensure contract compliance with SHEQ documentation
Resource Management
* Ensure sufficient resources for all contracts
* Use company plant and vehicles efficiently
* Monitor and authorize working hours exceedances
* Assist with issuing and receiving contract-related paperwork
* Liaise with SHEQ department on training requirements
* Manage and operate a Carnell Scotland office
People
* Oversee performance and development of Contract Managers, Supervisors, and Foremen
* Organize pre-start briefings and toolbox talks, and complete related paperwork
* Coordinate employee training in required skills
* Conduct annual appraisals for managers and supervisors
Qualifications/Experience
* Experience in contracts management within construction
* Understanding of highways drainage and specifications (CS 551, CD 535, ADMM, MCHW, DMRB)
* Knowledge of health & safety legislation
* Understanding of business strategy
* UK Driving License
* Benefits include Group Income Protection, Private Medical, Pension Scheme, and access to an online rewards platform
Other
* Perform other activities/projects relevant to the Operations Manager role
* Handle sensitive information with discretion and confidentiality
Personal Attributes
* Professional, responsible, reliable, self-motivated
* Align with company values: Passionate, Responsive, Innovative, Trustworthy, Respectful
* Knowledge of construction industry, high-speed roads, and relevant health & safety legislation
* Understanding of DMRB standards and Construction (Design and Management) Regulations 2015
* Effective motivator for leading a Southern office
Education and Qualifications
* Degree or equivalent (HND/HNC) in construction or project management
* Site Management Safety Training Scheme (SMSTS)
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