Our Mission
Happy, healthy pets, make for happy, healthy people.
We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focussed on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019. Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
8-month contract, January 2025 start till August 2025, with an option for extension.
Pinnacle Pet UK(PPUK) is a UK based, fully integrated pet insurer and pet health services provider. We are one of Europe’s largest pet insurance and services organisations, with over 1,400 colleagues supporting over 2 million pets in 8 countries.
The Claims Test Analyst will ensure the accuracy, functionality, and efficiency of insurance claims systems by designing, executing, and documenting test cases. This role focuses on validating system changes, identifying defects, and ensuring compliance with business requirements and regulatory standards. The role involves collaborating with development teams, product managers, and other stakeholders to deliver high-quality software solutions tailored to the needs of the pet insurance industry.
Location: Remote or hybrid.
Key Responsibilities
* Create detailed, comprehensive, and well-structured test plans and test cases based on business requirements and technical specifications.
* Identify test scenarios for functional, integration, regression, and user acceptance testing (UAT).
* Execute manual tests for claims processes, systems, and workflows.
* Validate that system changes meet quality standards and align with regulatory requirements.
* Collaborate with developers and analysts to diagnose and resolve defects.
* Log, track, and report defects in a clear and concise manner.
* Verify fixes and perform re-tests as needed.
* Identify areas for improvement in claims processes and systems.
* Recommend enhancements to test strategies, tools, and frameworks.
* Work closely with claims specialists, product owners, and IT teams to understand business needs.
* Participate in cross-functional meetings to discuss requirements, solutions, and testing progress.
* Maintain accurate test documentation, including test plans, test scripts, and test reports.
* Provide testing metrics and insights to stakeholders.
Successful Candidates Will Have
* Experience in software testing.
* Hands-on experience with claims systems testing is highly desirable.
* Nice to have: previous experience in financial services, insurance claims, insurance flows, or pet insurance.
* Excellent analytical and problem-solving skills, and an open-minded approach to learning new things.
* Ability to lead, work independently, communicate, and liaise with different stakeholders to push the testing effort forward.
* Full understanding of a variety of test analysis techniques and their implementation.
* Good hands-on experience in creation and execution of test scripts.
* Detailed knowledge and understanding of systems and structures within business units.
* Nice to have: Proficiency in test management tools (e.g., Jira, Azure DevOps).
* Nice to have: ISTQB or other relevant certification.
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