Worcestershire Acute Hospitals NHS Trust
This non-clinical post, supporting the clinical team on Ward 15, you will be an integral part of the ward team, responsible for patient notes, answering telephones, and ordering stock. This role will not support direct patient care. The post holder needs to provide a courteous, efficient, and professional Ward Clerk service, making a valuable contribution to support patient care from time of admission to discharge. The successful candidate will be the first contact point for all Ward visitors and members of the multi-professional team; good interpersonal and communication skills are essential.
Previous NHS clerical experience is desirable, and administrative and computer skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of Hospital staff. Are you self-motivated, able to motivate others, organized, able to meet deadlines, and work flexibly to suit departmental needs?
Main Duties of the Job
The post holder will provide a comprehensive administrative receptionist service to the department.
This will include:
* Answering phone, adhering to confidentiality rules.
* Making appointments for patients.
* Filing notes.
* Inputting data onto computerized systems including PAS, Bluespier, EZ notes, Sunrise.
* Prepping notes for admission to the Ward.
* Ordering stationery for the Ward if required.
About Us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialized hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialized services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch, and Worcester.
Our workforce is over 7,000 strong, and our caring staff are recognized as providing good and outstanding patient-centered care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviors, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
* Best services for local people
* Best experience of care and best outcomes for our patients
* Best use of resources
* Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services, and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organization as a flex-positive employer.
Job Responsibilities
Job Summary
The individual in this role will deliver a full range of administrative and receptionist support to the department. This includes scheduling appointments using computerized systems based on established policies and procedures, managing file organization, and entering data needed for audits.
Key Responsibilities
* Use of manual and computerized systems including PAS, Bluespier, EZ notes, Sunrise to maintain and check patient registration details and demographic information.
* Record the issue and receipt of records on the PAS case note tracking system.
* Check EZ notes and ensure they are available for planned TCIs.
* File reports/correspondence/forms etc. in an ordered manner to facilitate the efficient retrieval of such documentation on request.
* Make up new folders, register patients.
* Order stationery supplies when required.
* Input data for audits.
Working Relationships
Internal: Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS.
External: GP surgeries, other hospitals, patients, and relatives/carers.
This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.
Person Specification
Qualifications
* GCSE Pass in Maths & English
* Any recognized computer qualification
Skills
* Good interpersonal and communication skills. Good organization skills. Ability to work as part of the Ward team, but also manage own workload.
* Basic IT skills. Ability to use Hospital computer systems: PAS, EZ notes, Bluespier, Sunrise.
Experience
* Experience of working with the public.
* Previous NHS experience in a clerical setting. Experience of working with a Team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Worcestershire Acute Hospitals NHS Trust
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