Job Title: Customer Service Manager
We are seeking an experienced Customer Service Manager to join our team at Clearwater People Solutions Ltd. This is a fantastic opportunity for someone who thrives on building relationships, resolving customer queries, and ensuring client satisfaction.
The successful candidate will be the main point of contact for all customer queries, ensuring every interaction is handled with professionalism and care. Your ability to understand client needs and deliver tailored solutions will be key to maintaining long-term relationships and driving business growth.
Key Responsibilities:
* Manage a portfolio of clients, overseeing all aspects of the relationship.
* Respond promptly to customer queries, ensuring they are resolved efficiently and to the client's satisfaction.
* Build and nurture strong, long-lasting relationships with clients, focusing on understanding their needs and objectives.
* Collaborate with internal teams to deliver customized solutions that meet client expectations.
* Identify opportunities to enhance client relationships and drive additional business.
* Provide regular updates and performance reports, addressing any concerns or challenges early.
* Ensure strict adherence to company policies and industry compliance standards.
Key Skills:
* Previous experience in a client management or customer-facing role is essential.
* Outstanding communication and interpersonal skills.
* A proactive, solution-oriented approach to handling queries and resolving issues.
* Strong organizational skills with the ability to manage multiple clients effectively.
* The ability to work autonomously while being a valuable team player.