About the Job
This Loss and Bereavement Specialist role involves working closely with clients to understand their needs and preferences.
Key Responsibilities
* Support funerals by conducting ceremonies and leading teams.
* Maintain high standards of customer service and ensure that all regulated work is referred to a certified colleague.
* Build and maintain relationships with clients, colleagues, and the community.
Requirements
To be successful in this role, you will need:
* A commercial mindset and experience in a managerial role.
* A true customer focus and passion for delivering a great service.
* The ability to capture intricate detail and reflect it in the service delivered.
* Compassion, understanding, and empathy, along with the ability to remain calm under pressure.
Benefits
As a member of our team, you can expect:
* A comprehensive benefits package, including discounts on Co-op products and services.
* 23 days' holiday (pro rata) rising with service.
* Pension with up to 10% employer contributions.
* Access to our Employee Assistance Programme and virtual GP services.