Job Introduction
Due to recent expansion within the business, we are looking for a Registered Manager. This role is open to both experienced and newly qualified Registered managers. The Manager is responsible for leading their team and ensuring exceptional homecare services that empower clients to continue to live independently and make their own choices. Key duties include overseeing daily business operations, managing resources efficiently, and monitoring performance to deliver quality services within budget. The role involves providing clear leadership, defining roles and responsibilities, and supporting staff to ensure safe and effective work practices.
Main Responsibilities
* Oversee the safety and quality standards of the business.
* Ensure the safe and compliant delivery of services in accordance with legislative requirements, company policies, and procedures.
* Engage in ongoing training and development to stay current with legal requirements, best practices, and company updates, applying this knowledge to daily operations and care delivery.
* Monitor and uphold health and safety standards both in the workplace and the field, serving as the lead for infection prevention and control.
* Maintain accurate and comprehensive records and reporting systems to meet legal obligations and support efficient business operations.
* Implement and manage quality assurance and improvement systems.
* Manage complaints and incidents effectively, conducting investigations to identify areas for improvement and drive service enhancements.
* Work flexibly as needed to ensure the safe and consistent delivery of services.
Training and qualifications required:
* Comprehensive understanding of the needs of individuals requiring care and support at home, along with the delivery of homecare services aligned with best practices.
* Strong knowledge of the principles of high-quality, person-centred care, and non-discriminatory care practices.
* Clear understanding of the regulatory responsibilities of a Registered Manager and relevant laws governing domiciliary care services.
* Possession of NVQ Level 5 qualification or above.
* Familiarity with systems and protocols for maintaining confidentiality regarding customers, staff, and business operations.
* Awareness of health and safety requirements in homecare services, including risk management practices.
* Knowledge of identifying signs of abuse and implementing safeguarding procedures effectively.
The Ideal Candidate
Personal Attributes
* Caring, compassionate, and respectful of diverse backgrounds and beliefs.
* Committed to non-discriminatory practices, promoting dignity, privacy, and independence.
* Self-motivated, dependable, and professionally presented.
Experience & Skills
* Experience in managing single or multiple branch settings.
* Working knowledge of CQC requirements.
* Excellent communication and relationship-building skills.
* Experienced in person-centred care, risk assessment, and service planning.
* Skilled in managing staff, workloads, and maintaining accurate records.
* Administrative and financial management experience.
* Effective communication skills, both written and verbal, with the ability to consult effectively with families, healthcare professionals, and the local brokerage team.
Additional Requirements
* Flexible, with a commitment to ongoing development.
* Enhanced DBS check.
* Available to work full-time, five days a week.
Desirable
* Registered manager experience, trainer qualifications, and business management knowledge.
#J-18808-Ljbffr