In a Nutshell
Royal Berkshire Hotel is looking for a dedicated Reservations and Events Co-ordinator to join our dynamic team. In this role, you will consistently project a positive image of our hotel to the public and maintain open communication with your Head of Department to ensure smooth operations.
Lots to do, but lots of fun
* Ensure prompt and professional replies to all e-mails and phone calls.
* Taking enquiries and inputting reservations into the system.
* Anticipate guests’ needs where possible to enhance the quality of service and positively promote sales to maximise revenue.
* Operate and maintain the trace systems for reservations and ensure daily checks are completed.
* Refer any business that the hotel is unable to accommodate to the sister properties.
* Generate and assist in up selling hotel services and facilities in addition to bedroom sales.
* Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
* Pass on all relevant leads to the Sales Team to drive group business.
* Assist the Reservations Supervisor and Revenue and Sales Manager in any other areas as and when required.
* Support the sales and operational teams in delivering exceptional standards.
* Ensure that all events are run to our agreed standards.
* Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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