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Summary
Here at Regent's Park Open Air Theatre we are looking for a driven and passionate individual to join our Visitor Services Team as a duty manager for our 2025 season. Working in the Visitor Services and Operations department, you will be managing the box office and front of house operations on a day-to-day basis in one of London's leading producing venues.
More Details
Please refer to our job pack on our website for a full list of duties, but a summary of some of the duties is found below:
1. Box Office:
• Overseeing the physical box office during performance incomings.
• Overseeing the smooth running of the venue and box office operation, including documentation of staff training and enforcement of company policies and procedures relating to the ticketing system.
• Maintaining relationships with the ticket agents to manage sales and allocations.
2. Visitor Services:
• Overseeing the Visitor Services Assistants to ensure jobs are completed in a timely manner, and that attendance, punctuality, and presentation are satisfactory, bringing any concerns to the attention of the Visitor Services Management Team.
• Being a highly presentable, visible, and accessible management presence during opening hours and representing the company with diplomacy, discretion, and courtesy at all times.
3. Duty Manager:
• Working on a rota basis with regular evening and weekend work, acting as the most senior operational manager; ensuring the safety, comfort, and enjoyment of all members of the public and staff.
• Ensuring compliance with all licensing, fire, security, safety, and other company regulations and policies; in the event of an emergency, leading the response in line with company policies and procedures and liaising with the emergency services as necessary.
• During performances, working alongside the Company Stage Manager to ensure performance start times are adhered to, as well as effective audience management during weather show pauses and delays.
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