HURLEY GROUP JOB DESCRIPTION
POST: Receptionist
LINE MANAGER/ SUPERVISOR: Reception Manager
LOCATION: Allerton Road Medical Centre
JOB PURPOSE: It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that:
1. Patient enquiries are handled courteously, efficiently and with empathy.
2. Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly.
3. Administration tasks are undertaken with due care and attention to details.
MAIN DUTIES RESPONSIBILITIES:
Reception duties
* Opens and closes premises punctually as required.
* Checks in and directs patients appropriately.
* Takes and records accurate messages and passes on to relevant people.
* Keeps the appointment book up to date and operates the appointment system as directed.
* Arranges repeat prescriptions.
* Aids special needs patients.
* Liaise with outside organisations.
* Arrange ambulance transport to hospitals.
* Arrange interpreters, as required.
* Direct patients wishing to make a complaint to the appropriate practice procedure.
* Collects specimens from patients, stores correctly and prepares specimens for daily collection.
* Dealing with telephone queries.
* Have a working knowledge of telephones during and after hours.
* To provide cover for reception and administrative staff if required.
* Maintain office supplies.
Admin duties
* Opens, distributes and posts mail.
* Arranges non-routine appointments (secondary care).
* Register new patients.
* Return records to the Health Authority.
* Prepare records for deductions.
* Maintain age/sex and patient registers and disease index.
* Scans work flow and distribute information to team.
* Actions Lab Link results.
* Complete the relevant claim forms.
* Participate in any project or audit that the practice may do from time to time.
General duties
* Prepares and tidies consulting rooms, including stocking up with stationery and equipment.
* Ensure posters and leaflet displays are tidy and in date.
* Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy.
* To ensure that letters and reports are produced promptly and well laid out in order to maintain the efficient running of the service.
* To ensure all enquiries are handled efficiently and courteously.
* Typing all referral letters and other correspondence dictated by the clinicians and other members of the team, taking note of deadlines.
* Undertaking record keeping for all referrals, and recording stats and data for audit and evaluation.
* Reconciliation of referrals details with invoices.
* Preparing reports and photocopying for medical reports, including typing or printing of patient summaries recording receipt and dispatch of records/reports.
* Liaison and organisation of practitioner-patient appointments with outside agencies.
* Request results/letters/notes/reports from other agencies as required.
* Maintaining file of requests for medical reports of patients from outside agencies.
* Scanning onto electronic patient records.
CONFIDENTIALITY: In the course of your employment you will have access to confidential information relating to Hurley Group business. You are required to exercise due consideration in the way you use such information and should not act in any way which might be prejudicial to the Hurley Group interests. Information for extra consideration includes access to the general business of the practice and any information regarding individuals. Information relating to patients, carers, colleagues, or other healthcare workers may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
DATA PROTECTION: Hurley Group is registered under the Data Protection Act (DPA) 1984. You must not at any time use the personal data held by Hurley Group for any purpose not described in the registry entry or disclose to a third party. It is essential that a strict code of confidentiality is adhered to at all times. All dealings within Hurley Group remain strictly confidential and the post holder would be expected to maintain confidentiality at all times during employment and also after employment has ended with the Hurley Group.
HEALTH AND SAFETY: Employees must be aware of the responsibility placed upon them under the Health and Safety at Work Act 1974 to maintain a healthy and safe environment for both staff and visitors. The post-holder will assist in promoting and maintaining their own and others' health and safety and security as defined in the Health and Safety Policy (Staff Handbook).
EQUALITY AND DIVERSITY: The post-holder will support the equality, diversity, and rights of patients and carers, and colleagues to include acting in a way that recognises the importance of people's rights.
QUALITY: The Post-holder will strive to maintain quality within the practice and will alert other team members to issues that affect quality and risk.
COMMUNICATION: The post holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers.
GENERAL: The post-holder is advised that the job description describes responsibilities as they are currently required and these are subject to review and updating in light of changing service needs.
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