Customer Service Advisor - Contact Centre
We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration, and taking inbound & outbound calls. The role will deal with a wide range of customer issues.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
Salary: £24,650 + excellent benefits
Minimum Experience: Must have at least 6 months Contact Centre experience
Key Responsibilities:
1. Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems.
2. Manage all direct customer interactions.
3. Handle and respond efficiently to all general and order-specific direct customer enquiries.
4. Support customers with order status updates and delivery tracking queries.
5. Effectively manage calls, enquiries, orders, complaints, returns, and log all details of actions taken within CRM system to support case management.
6. Manage customer complaints and escalate them to the right stakeholders to support resolutions.
7. Provide feedback on the efficiency of the customer service process and areas of improvement.
Key Skills Required:
1. Previous experience within a Customer Service position is essential.
2. Knowledge of CRM systems.
3. A self-motivated, passionate, and enthusiastic approach to work.
4. Outstanding verbal communication skills.
5. Professional and empathetic approach to resolving issues.
6. Decent IT skills.
7. Excellent time management.
Please apply or email (url removed) for more info.
Job Info
Job Title: Customer Service Advisor - Contact Centre
Company: Cactus Search
Location:
Posted:
Closes:
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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