Your working life is how you spend a large proportion of your time. Why not spend it realizing your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new opportunity, working for the UK's biggest health provider as an inbound customer service advisor?
This is a telephone customer service-based role with Foundever in Maxim Park and your duties will include:
* Dealing with inbound/outbound calls in a quick and timely manner
* Taking ownership of any challenging calls and using appropriate methods to resolve
* Attention to detail accurately recording and updating client systems
* Managing and protecting customer information, in line with GDPR
* Proactively keeping knowledge up to date using online approved training resources in line with campaign needs
We can offer you:
* Part-time position in office Monday, Tuesday, Wednesday + Saturday shifts
* Paid Training
* £11.44 per hour, paid monthly
* 3-month temporary contract/possible permanent in future
If you don’t have experience, don’t worry! We are very experienced at providing specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary, and we do operate in a call center environment and work 37.5 hours over 7 days, so will need to be flexible.
At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.
Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.
If this really interests you and you are attracted to pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.
Job Types: Part-time, Temporary contract
Salary: £11.44 per hour
* On-site parking
Wagestream:
All employees get access to this money management app that gives you access to a toolkit of services built around your pay. It can help you to:
* Use Flexible pay to choose when to get paid throughout the month.
* Track your shifts, earnings, and spending in one place.
* Build a rainy day pot to reduce financial stress and reward yourself in the future.
* A Benefits checker to calculate what government support you could be missing out on.
* Chat to a Financial Coach to get expert guidance about your money.
* Get discounts on your shopping with Vouchers.
Ability to commute/relocate:
* Motherwell, ML1 4WQ: reliably commute or plan to relocate before starting work (required)
Expected start date: August + September 2024
Primary Job Responsibilities:
* Inbound phone role
* Find nearest Test Centre for Customer
* Help with technical issues online
Skills/Knowledge/Abilities:
* Call Center experience a plus
Education:
Experience Target:
* Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
Specialized Certifications:
Job Segment: Call Center, Customer Service
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