Main area: Secretary/Administrator
Grade Band: 3
Contract: Fixed term: 12 months (Monday, Thursday & Friday 8.30am until 4.30pm or 9.00am until 17.00pm depending on needs of service)
Hours: Part time - 22.5 hours per week
Job ref: 350-CC6903469
Employer: Mersey Care NHS Foundation Trust
Employer type: NHS
Site: Litherland Town Hall Health Centre, Liverpool
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 19/01/2025 23:59
Job Overview
Mersey Care NHS Foundation Trust is offering an exciting opportunity for a highly motivated and experienced medical secretary/administrator to provide effective and comprehensive secretarial and administrative support for our busy Sefton Community Specialist Services Admin Team.
The successful candidate must be proficient in IT packages and Microsoft Office and have knowledge of medical terminology. A knowledge of EMIS is desirable, although full training will be given. Candidates should have excellent communication skills both verbally and in writing, and be able to communicate with patients, staff, and health care professionals at all levels.
We are looking for a flexible, enthusiastic team player with good interpersonal skills and an excellent telephone manner who can work well under pressure, showing initiative, self-motivation, and the ability to prioritize their own workload to meet deadlines and competing demands. Previous NHS experience in a similar role is desirable, as is experience in the training and supervision of staff.
Main Duties of the Job
You will provide comprehensive secretarial and administrative support to our Consultants, Specialist Nurses, Physiotherapists, and Health Care Assistants for Community Heart Failure, Diabetes, and Respiratory teams, as well as providing support to our Community Geriatrician.
1. Process referrals within agreed timescales with precision and accuracy in line with standard operating procedures.
2. Following triage of referrals, ensure all patients are contacted promptly in line with local KPIs.
3. Ensure appointments for new referrals are made within RTT targets and patients who require follow-up appointments have a scheduled due date.
4. Act as the first point of contact for inquiries received via telephone and email from patients, hospitals, GP practices, and other health care professionals.
5. Use information systems to maintain a high standard of information recording.
6. Assist the Team Leader in tasks such as caseload management, running reports, supervision and training of staff, attending meetings, compiling agendas, and taking and typing minutes.
Person Specification
Qualifications
* RSA III or equivalent experience
* Knowledge and experience of Microsoft Office
* AMSAPAR Diploma or equivalent experience
Knowledge/Experience
* Experience of working as a medical secretary
* Experience of information systems
* Knowledge of medical terminology
* Willingness to gain understanding of local targets
* Flexible working approach
* Professional, caring, compassionate, and empathic attitude
* Experience/knowledge of people experiencing mental health issues
* Experience of working in a health care setting
Skills
* Excellent communication skills both verbally and non-verbally
* Excellent organizational skills
* Ability to maintain confidentiality
* Ability to organize own duties and prioritize tasks within agreed timescales
* Ability to undergo further training as necessary
* Ability to uphold Trusts professional standards
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled and meet the minimum criteria for the role. If you would like your application to be considered under the Trust’s guaranteed interview scheme, please indicate this in the personal information section of your online application form.
Flexible working requests will be considered for all roles.
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