Guest Experience Manager - Hilton Manchester DeansgateWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD\\\\\\\'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. \\\\\\\"To share the light and warmth of hospitality\\\\\\\". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
* Yearly salary of £27,508.00
* Free and healthy meals when on duty
* Discounted Membership Rates to wellness facilities, featuring a pool, gym, sauna and steam room
* Team events and initiatives such as cinema visits or staff parties, team treats and wellness days
* Grow your Career
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* Peoples pension with employers contribution
* High street discounts: with Perks at Work
* Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Guest Experience Day after successfully passing probation
What will I be doing?
As Guest Experience Manager, you will oversee the Guest Service/Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Experience Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Oversee the entire Guest Service/Front Office operation to maintain high standards
* Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
* Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand\\\\\\\'s loyalty scheme
* Set departmental objectives, work schedules, budgets, policies, and procedures
* Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
* Monitor staffing levels to meet cover business demands
* Manage staff performance issues in compliance with company policies and procedures
* Recruit, manage, train and develop the Guest Service team
What are we looking for?
* Previous supervisory experience in Front Office within the hotel/leisure/retail sector
* High level of commercial awareness and sales capabilities
* Experience in managing people and developing people
* Previous experience managing a department and Profit and Loss account
* Excellent leadership, interpersonal and communication skills
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Flexibility to respond to a variety of work situations
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there\\\\\\\'s an extraordinary person working to make each Stay magical. That\\\\\\\'s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality CompanyExact Location: 303 Deansgate, Manchester, England, M3 4LQ, United Kingdom