Administrator - Gravesend
* £22,000 - £23,000 per year
* 25 days plus Bank Holidays.
* Private healthcare after six months of continuous employment.
* Workplace Pension.
* 30% discount on all legal services for members of staff where you instruct the company.
* 25% discount on legal services for staff’s immediate family members.
Hours:
* Monday to Friday, 9 am till 5.30 pm (office-based)
The role of Administrator:
* Delivering an exceptional level of customer service across all six legal departments, understanding client enquiries: providing friendly and knowledgeable information regarding the firm’s services via telephone and website enquiries.
* Accurate recording of client details and information. Inputting client data into a database system with the highest level of confidentiality, safeguarding financial and personal information to avoid breaches.
* Corresponding daily with Legal Advisors and Assistants regarding client enquiries, assisting Legal Advisors with opening client files, performing conflict searches and preparing estimates of fees for services.
* Monitor daily activities of each client services executive, disseminating daily duties, tracking performance and training staff on operating procedures and company services.
* Aid Senior leadership during executive decision-making processes and generating daily reports to recommend corrective actions and improvements.
* Produce monthly business development reports to review client activity and identify opportunities.
* Account duties including chasing outstanding payments, sending out statements, preparing debt recovery letters.
* Complaint duties: dealing with dissatisfied clients to understand concerns, conduct full and thorough investigation, collating information from multiple sources, ensure complaints are addressed promptly and proactively.
The ideal Administrator:
* Ideally seeking someone with experience of working within a legal environment with some Accounts and/or litigation experience.
* Candidates need to be proactive with an eye for detail.
* Excellent communication skills.
* Ability to prioritise and meet deadlines.
* Competent in using Outlook, Word, and Excel.
This Administrator role is a full-time permanent role. The salary range reflects the candidate’s level of experience.
You would ideally have administration and office experience and a good standard of Microsoft packages to be considered for this job.
This is a company that likes to train and progress their staff.