CRM Data Coordinator Who We Are Intact Software is a cutting-edge SaaS leader in the ERP space, with offices Continuously innovating since 1992, our open and trusting environment has created lasting relationships – with our founders and many first team members still forming a core part of the organisation. Intacters drive our culture and success, and our goal is to inspire, support and help them to develop – and enjoy – their careers. This commitment to excellence has earned Intact recognition in the Deloitte Fast 50 and Great Place to Work Awards. By joining our tight-knit team, you can help us achieve our sky-high growth aspirations and be part of a journey that promises innovation, ambition, and exciting opportunities to make an impact in the ERP world. The Role We’re looking for a detail-driven, systems-savvy CRM Data Coordinator to join our team, reporting to the Growth Marketing Manager and working closely with our Marketing Operations Manager. As our CRM Data Coordinator, you’ll play a vital role in ensuring our CRM and related systems are accurate, reliable, and aligned across departments. This role is more than just data entry — it’s about driving real improvements that support the effectiveness of our sales, marketing, and operational teams. What You’ll Do Clean, maintain, and optimise CRM data, ensuring accuracy and consistency across the board. Investigate data anomalies and track down missing details, including outbound calls when needed to validate business information. Identify and merge duplicate records, improving the quality and usability of our databases. Collaborate across teams to align data standards and processes, creating a unified approach to information management. Spot data trends, gaps, and inconsistencies, proactively recommending solutions to improve system performance. Support automation of recurring data tasks to reduce manual effort and increase efficiency. Assist with data migration projects, ensuring information is transferred accurately and with minimal disruption. What We’re Looking For A meticulous eye for detail – you're quick to spot errors others might miss. Strong communication skills, including confidence on the phone when following up on data queries. A problem-solving mindset – you enjoy digging into the ‘why’ behind a data issue and finding the right fix. Patience and persistence – you're comfortable with long-term projects that require focus and structure. An enthusiasm for digital tools – you’re eager to learn and use technology to work smarter. Ability to explain complex information clearly and simply to non-technical audiences. A methodical, organised approach with a natural instinct for process improvement. A proactive attitude – you’re not just fixing problems, you’re preventing them. Tools You’ll Use HubSpot CRM (training provided if needed) Microsoft Office Suite (especially Excel) Microsoft Teams and other collaboration tools Location and Work Arrangement This role is office-based in Hemel Hempstead, with the flexibility to work remotely up to two days per week once you’ve settled into the role. Benefits and Culture With our award-winning employee engagement program, we've cultivated a workplace culture where our employees feel like part of a close-knit family, and we work hard to ensure our team's wellbeing and happiness are at the heart of everything we do. In addition to a competitive salary, we also offer a great range of benefits including: Healthcare : Your health and well-being matter to us and we offer private healthcare to our employees. Flexibility : Our flexible working plan helps Intacters to manage a better work-life balance. Pension Plan : Intact contributes a % of an Intacter's salary, helping them plan for the future. Exercise Reimbursement : Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active. Holidays : Intact offers 25 days of paid leave, plus statutory bank holidays. Our perfect-fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their success and well-being. So as a member of the Intact Software family, you'll have the freedom to unleash your technical genius and the opportunity to grow both personally and professionally. If you're passionate about site reliability engineering, cloud technologies, and automation and want to be part of a fast-growing company shaping the future of ERP software, we'd love to hear from you.