Job summary
**Rare opportunity available at Willerby & Swanland Surgery**
If you are looking for a varied role, this could be for you. You would be working on the front line with patients and also working closely with the management team in behind the scenes operations.
If the thought of developing new processes excites you, we want to hear from you.
We are located in a purpose built GP Practice and work within the Harthill Primary Care Network.
Main duties of the job
Working closely with the practice managementteam, you will share responsibility to maintain and improve an excellent levelof management provided to the Practice and its Partners by helping tocoordinate and deliver the surgerys day to day patient services.
The role carries responsibility for thesupervision and management of the Reception Team and is an important part ofthe surgerys Leadership Team.
Supporting our non-clinical team in delivering responsive,compassionate, and effective patient care, you will rapidly resolve anyoperational issues whilst coaching and mentoring to develop a high-caliberteam. You will assist the design and implementation of new systems and workingpractices, with a remit spanning all our patient services
You must maintain an up to date working knowledgeof health and safety and infection control, statutory and best practiceguidelines, and ensure implementation across the Surgery
Identify any risks or hazards involved in work activities and ensure anyissues are resolved
About us
Willerby & Swanland Surgery is a traditional GP partnership practice working out of its purpose built surgery in Anlaby.
We have 6 GPs, 1 Advanced Nurse Practitioner, 3 Practice Nurses, a team of 2 phlebotomists and a fully supportive admin team .
We are a training practice helping the next generation of GP's
We are proud of who we are and always try to offer an outstanding service to our patients
Job description
Job responsibilities
Please see attached job description for full details of this varied role. As it will include line management, experience of this is preferred.
Person Specification
Qualities and Attributes
Essential
1. Flexible approach to undertaking a wide variety of tasks
2. Flexible with regard to working hours, holiday cover, extended hours, weekends
3. Able to undertake training outside of normal working hours if necessary and outside the Practice environment
4. Interested in and an aptitude for learning new skills and taking on new challenges
5. Comfortable working to agreed objectives
6. Ability to make decisions within defined procedures/legislation
7. Understanding, acceptance and adherence to the need for strict confidentiality
8. Able to work under pressure
9. Able to lead a team and engender team spirit
10. Previous experience of working directly with members of the public
11. Experience of managing a team
12. Experience of complex administration and record keeping in a busy environment
Desirable
13. Previous experience of working directly with members of the public in a busy practice environment
14. Experience of answering and managing telephone calls
15. Experience of complex and varied appointment scheduling
16. Experience of using EMIS clinical system with an aptitude and willingness to learn
17. Keyboard skills
18. Literacy skills
19. Numeracy skills
20. Verbal communication skills - ability to deal with people in person and on the telephone.
21. Good at problem solving
22. Excellent attention to detail
23. Ability to work autonomously
24. Strong appreciation of customer service skills.
25. Awareness of diversity issues; works in a positive, non-discriminatory way
26. Verbal reasoning skills.
27. Wanting to progress into a Practice Manager role