Job Description
An exciting opportunity for a Conference & Events Operations Manager has arisen at Fairmont St Andrews! We are looking for someone to be responsible for all services related to banquet operations and work alongside their hardworking team.
A little more about what you will be doing:
Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Follow departmental policies, procedures and service standards
* Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
* Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
* Coach and train the Banquet leadership team in all aspects of the department
* Follow the annual budget and administer it in a fiscally responsible manner
* Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
* Respond to guest concerns and react quickly and professionally
* Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
* Attend pre-conference meetings with clients to confirm all relevant details are communicated
* Liaise with the Event Planning Team to ensure that a common vision in direction is further developed, shared, and maintained
* Balance operational, administrative and Colleague needs
* Conduct regularly scheduled departmental meetings
* Follow all safety and sanitation policies when handling food and beverage
* Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
* Other duties as assigned
Qualifications
* Two Years Previous leadership experience in banquet operations or multi-unit food and beverage required
* Excellent communication and organisational skills
* Strong interpersonal and problem-solving abilities
* Highly responsible & reliable
* Proven ability to build a strong and diverse team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Eligible to work in the UK
Additional Information
What is in it for you:
* Staff shuttle service to/from St Andrews
* Complimentary staff canteen
* 50% off dining in our Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Access to gym and pool services
* Growth opportunities
* On-the-job training
* Regular social events