Job Description
Job Title: Mortgage Servicing Specialist\n\nLocation: Cardiff Hybrid - Post Probation 2 days WFH\n\nSalary: Up to £35,000 depending on experience\n\nHours: 35 hours Monday to Friday 9 am to 5 pm\n\nBenefits:\n\n25 days annual leave plus bank holidays\nHoliday purchase scheme\nExtra day off on your birthday\nPrivate Medical Insurance through AXA Health\n11% non-contributory pension scheme with the option to salary sacrifice\nEnhanced Maternity, Paternity and Adoption pay\nLife Assurance\nIncome Protection\nEmployee Assistant Programme\nExtensive Learning and Development opportunities\n2 days paid volunteering each year\nElectrical Vehicle Salary Sacrifice SchemeAbout our Client:\n\nOur client is a Buy-to-Let specialist lender that has leading the way since its 2014. They are more than just a financial institution and are committed to using the power of data-driven insights to fuel innovation. Aspiring professionals have the opportunity to study the CeMap alongside working to enrich their expertise and paving the way for a successful career journey.\n\nThe office space features prayer rooms, breastfeeding rooms, and quiet spaces, ensuring that every individual has a comfortable and inclusive environment.
Need some solo time for focused work? Discover the convenience of singular pods, offering a dedicated space for independent tasks.\n\nOur client invites you to be a part of a community where your skills are valued, your growth is nurtured, and your contribution shapes the trajectory of the company.\n\nAbout the role of Mortgage Servicing Specialist:\n\nDue to an increase in business volumes, they have an exciting opportunity for an experienced candidate to join their new Mortgage Servicing Team based in their second office. The successful candidate will be experienced in mortgage post-completions and will take pride in delivering a professional, efficient, and courteous service.\n\nThis is a varied role, dealing with all aspects of post completion administration procedures relating to existing loans including queries both by telephone and in writing.
You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.\n\nResponsibilities of Mortgage Servicing Specialist:\n\nWork to agreed objectives, service standards and deliverables.\nEnsure relevant documentation and information received is checked for adherence to policy and criteria.\nDeal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service.\nProvide a prompt reply to all written correspondence.\nDevelop positive working relationships with colleagues.\nAdhere to internal/external compliance, credit review and audit requirements.\nApply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF).\nUse initiative to resolve queries outside own area of expertise.\nTrain and mentor new team members.\nTake responsibility for your own learning and development.\nAll other associated duties and responsibilities and carry out any tasks as required by management.Experience required for Mortgage Servicing Specialist:\n\nProven experience in mortgage post completions/servicing.\nExperience in arrears/collections is advantageous but not essential.\nProactive, flexible and willing to take on new aspects of the role as the Company evolves and also help out other teams.\nExcellent communication skills, both written and verbal.\nPC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook.\nOption to study CeMAP.Trusting Stellar Select:\n\nAt Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.\n\nOur foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.\n\nEmbark on your career journey with confidence, knowing that our services are designed with your success in mind.
Here's what our complimentary service includes:\n\nExpert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.\nIndustry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.\n1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.\nInterview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.\nNegotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.\nMarket Insights: Stay informed with the financial market insights that empower you to make informed career decisions.\nRecruitment Process Updates: No more uncertainty.
We keep you in the loop with regular updates on your recruitment process.\nMatching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.\nReferral Programs: Spread the word and be rewarded.For more information regarding the role of Mortgage Servicing Specialist please contact us\n\nStellar Select is acting as an employment agency and is a corporate member of the REC\n\nSS6682