Excellerate Services uk are looking for a soft service manager who can demonstrate an expertise in both security and cleaning services to lead our team of security and cleaning personnel with a busy town centre shopping centre. You will be responsible to the Centre General Manager to provide and ensure the safety of all staff, tenants and visitors to the centre. You will be required to deliver the highest standards of cleanliness and security throughout the Shopping Centre, internally and externally. Excellerate Services operate in an honest and sincere manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We are passionate about getting things right first time and delivering real value for money. Role Requirements Tuesday – Saturday 48 hrs Starting pay £37,000 Must Hold SIA Licence DS or SG SIA CCTV Beneficial - Training will be provided if needed Person Specification: Smart and confident. Brand Ambassador. Exceptional communication skills. Possess excellent interpersonal skills Be proactive Be flexible Reliable with excellent time-management skills. Have a demonstrable knowledge of the security industry. A commitment to providing first class customer service is essential. Strong IT literacy Strong customer focus with attention to detail Self-motivation, confidence and enthusiasm Well organized with an attention to detail Flexible and supportive team player, ability to work well with others Ability to work effectively and flexibly within a busy, dynamic working environment Excellent interpersonal and organisational skills Strong written and verbal communication skills Confident and committed to providing a high quality, professional service Focused on the delivery of excellence in customer service Ability to prioritise work tasks within deadlines Ability to get on well with others and inspire respect and confidences Ability to work under own initiative with a proactive outlook Ability to work unsupervised and take responsibility Location: Broad St Mall. Total hours: 48 Shift pattern: Tue - Fri 0800 - 1800, Sat 0900 - 1700. Includes paid break